At a Glance
- Tasks: Manage VIP customer accounts, drive sales growth, and ensure high satisfaction.
- Company: Join a leading tech company focused on innovation and customer success.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to work with cutting-edge technology and grow your career.
- Why this job: Be the key contact for high-value clients and make a real impact on their success.
- Qualifications: 5+ years in account management or business development, with strong relationship-building skills.
The predicted salary is between 50000 - 65000 £ per year.
Description
The V.
P Account Manager is responsible for the full 360° management of an assigned portfolio of RISCO's strategic and high-value customers, serving as the primary point of contact for all commercial, business, and relationship matters.
The role focuses on strengthening long-term customer partnerships, driving revenue growth within the assigned accounts, ensuring high customer satisfaction, presenting RISCO product updates and innovations, conducting product demonstrations and training sessions, and maintaining full and accurate documentation in the CRM system.
Key Responsibilities
- 1. Full Customer Management – 360° Ownership
- Manage and develop an assigned portfolio of V. I. P. customers.
- Serve as the main point of contact for all customer needs — commercial, operational, and technical (in coordination with relevant internal teams).
- Conduct regular business reviews to understand customer needs, strengthen partnerships, and identify growth opportunities.
- Coordinate internally with Sales, Marketing, Technical Support, Customer Service, and Operations to ensure comprehensive solutions.
- 2. Sales Growth & Business Development
- Full responsibility for achieving sales targets within the assigned portfolio.
- Drive revenue growth through cross-selling and up-selling activities.
- Identify new business opportunities within existing accounts.
- Lead commercial negotiations and manage pricing discussions where required.
- Manage and maintain an active sales pipeline and forecast.
- 3. Product Updates, Presentations & Training
- Proactively present new products, product updates, and company innovations to customers.
- Conduct product demonstrations and commercial presentations.
- Deliver technical and commercial training sessions to customers and their sales/technical teams.
- Support product launches and market penetration initiatives within the portfolio.
- 4. Customer Satisfaction & Retention
- Ensure high levels of customer satisfaction and long-term retention.
- Proactively address challenges and prevent commercial escalations.
- Build strong, long-term partnerships with key stakeholders.
- Implement actions to reduce churn and increase customer loyalty.
- 5. CRM Documentation & Reporting
- Ensure full and accurate documentation of all activities in the CRM system (meetings, opportunities, quotations, forecasts, follow-ups, etc.).
- Maintain updated sales pipeline and forecasting data.
Provide regular performance, customer insights, account updates, market feedback and activity reports to management.
Requirements
- 5+ years of experience in Account Management, Customer Success, Business Development, or similar customer-facing roles within the technology or security industry.
- Proven ability to manage customer relationships and drive business growth within an assigned portfolio.
- Strong business and product understanding, with the ability to translate customer needs into business opportunities and value.
- Ability to deliver product presentations, demonstrations, and training sessions to customers.
- Experience working with CRM systems and sales management tools.
- Commercial mindset and results-driven approach.
- High level of ownership, accountability, and customer orientation.
- Fluent English - mandatory (spoken and written, high proficiency).
- Additional languages - advantage.
V.I.P Account Manager in Rochdale employer: RISCO Group
At RISCO, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our London and Manchester teams benefit from extensive professional growth opportunities, competitive compensation, and a supportive environment that encourages proactive engagement and strategic thinking. Join us to be part of a forward-thinking company that values your contributions and empowers you to drive meaningful change in the UK security market.
StudySmarter Expert Advice🤫
We think this is how you could land V.I.P Account Manager in Rochdale
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like V.I.P Account Manager at RISCO Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including RISCO Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a V.I.P Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace V.I.P Account Manager in Rochdale
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for RISCO Group:When writing your cover letter, make sure to tailor your message specifically for RISCO Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at RISCO Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show RISCO Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show RISCO Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with RISCO Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
