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- Tasks: Support customers by resolving product issues and optimising their experience.
- Company: Rippling streamlines HR, IT, and Finance for businesses globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Join a world-class support team and make a real impact on customer satisfaction.
- Qualifications: Fluent in German and English with 4+ years in customer-facing roles.
- Other info: Rippling values diversity and offers reasonable accommodations for candidates.
The predicted salary is between 36000 - 60000 £ per year.
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About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America\’s best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About The Role
We are building a world-class Support team – committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organization is composed of product specific teams such as HR, IT and Finance.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment – you have what it takes!
What You Will Do
- Responsible for supporting our Rippling customers and resolving issues related to our products.
- Take charge of customer issues from start to finish – while working in a dynamic and fast-paced environment.
- Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.
- De-escalate and resolve issues by leveraging platform and industry expertise.
- Become a product expert – you\’ll be a go-to resource for both customers and coworkers.
- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
What You Will Need
- Required: Fluent in German and English; written and verbal communication skills
- Ability to work 9am-5:30pm
- 4+ years of work experience in a customer/client-facing role – ideally with HR/SaaS/Tech experience.
- Demonstrated experience problem-solving with attention to detail
- Organisational skills and experience improving processes
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
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Senior Support Specialist (German & English Support) employer: Rippling
Contact Detail:
Rippling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Specialist (German & English Support)
✨Tip Number 1
Familiarise yourself with Rippling's products and services. Understanding how their HR, IT, and Finance systems work will not only help you answer customer queries effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role requires you to handle customer issues from start to finish, being able to think critically and offer solutions quickly will set you apart from other candidates.
✨Tip Number 3
Showcase your bilingual abilities in German and English. Practice common customer service scenarios in both languages to ensure you're comfortable communicating effectively with clients from diverse backgrounds.
✨Tip Number 4
Network with current or former employees of Rippling. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your interview process.
We think you need these skills to ace Senior Support Specialist (German & English Support)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in HR, SaaS, or tech environments. Emphasise your fluency in both German and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work under pressure. Mention specific examples of how you've resolved customer issues in the past and your familiarity with similar products.
Showcase Communication Skills: Since the role requires strong written and verbal communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of successful customer interactions.
Highlight Flexibility and Time Management: Demonstrate your ability to adapt to changing job duties and manage time effectively. Provide examples from previous roles where you successfully handled unexpected challenges or tight deadlines.
How to prepare for a job interview at Rippling
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Understand Rippling's Products
Familiarise yourself with Rippling's services and products, especially how they integrate HR, IT, and Finance. Being able to discuss specific features and how they benefit customers will show your enthusiasm and understanding of the company’s mission.
✨Prepare for Problem-Solving Scenarios
Expect to encounter situational questions that assess your problem-solving skills. Think of examples from your past experience where you successfully resolved customer issues, particularly in a tech or SaaS environment, and be ready to explain your thought process.
✨Demonstrate Flexibility and Time Management
The job description highlights the need for flexibility and strong time management skills. Be prepared to discuss how you've managed changing responsibilities and tight deadlines in previous roles, showcasing your ability to adapt and prioritise effectively.
