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For Companies At a Glance
- Tasks: Support customers and resolve issues related to Rippling's innovative products.
- Company: Join a leading tech startup revolutionising HR, IT, and Finance.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact on customer success.
- Qualifications: Fluent in French and English with 4+ years in customer support.
- Other info: Diverse and inclusive workplace with a commitment to employee well-being.
The predicted salary is between 40000 - 50000 £ per year.
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
About the role
We are building a world-class Support team - committed to helping customers realise the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. Our Support Organisation is composed of product specific teams such as HR, IT and Finance.
What you will do
- Responsible for supporting our Rippling customers and resolving issues related to our products.
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
- Leverage phone, chat, email functionality, and video conferencing to help our customers optimise our products.
- De-escalate and resolve issues by leveraging platform and industry expertise.
- Become a product expert - you’ll be a go-to resource for both customers and coworkers.
- Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
What you will need
- Fluent in French and English; written and verbal communication skills.
- 4+ years of work experience in a customer/client-facing role - ideally with HR/SaaS/Tech experience.
- Demonstrated experience problem-solving with attention to detail.
- Organisational skills and experience improving processes.
- Flexibility with changing job duties and responsibilities.
- Time management skills and ability to prioritise.
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.
Senior Customer Support Specialist (French Support) Customer Support London, United Kingdom employer: Rippling
Contact Detail:
Rippling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Specialist (French Support) Customer Support London, United Kingdom
✨Tip Number 1
Get to know the company inside out! Research Rippling's products and services, especially how they integrate HR, IT, and Finance. This will help you speak their language during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with customer issues, think of scenarios where you can demonstrate your ability to resolve conflicts and improve processes. Role-play with a friend or use mock interviews to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the support team. They might even share tips on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Rippling team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Senior Customer Support Specialist (French Support) Customer Support London, United Kingdom
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the start. Use clear and concise language to demonstrate your communication prowess.
Tailor Your Experience: We want to see how your past experiences align with what we're looking for. Be specific about your customer support roles, especially if you've worked in HR, SaaS, or tech. Connect the dots for us!
Problem-Solving Examples: Share examples of how you've tackled challenges in previous roles. We love seeing your problem-solving skills in action, so don’t hold back on those success stories!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Rippling
✨Know Your Stuff
Make sure you understand Rippling's products inside and out. Familiarise yourself with their HR, IT, and Finance solutions. Being able to discuss how these systems work and how they can benefit customers will show that you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer issues. Highlight your attention to detail and how you approached challenges. This will demonstrate your ability to handle the dynamic environment at Rippling.
✨Practice Your Language Skills
Since fluency in French and English is a must, practice answering common interview questions in both languages. This will help you feel more confident and ensure you can communicate effectively during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the team dynamics or how they measure success in the Support team. This shows your enthusiasm and helps you gauge if Rippling is the right fit for you.