At a Glance
- Tasks: Manage UK payroll operations, ensuring compliance and resolving tax issues for clients.
- Company: Join Rippling, a leading tech company revolutionising HR, IT, and Finance.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Fast-paced environment with continuous learning and career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact on global payroll solutions.
- Qualifications: 3+ years in payroll with strong communication and problem-solving skills.
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
About the role
We're looking for an experienced payroll specialist to join Rippling's Global Payroll Operations team. Our Global Payroll Operations team plays a critical role in ensuring the success of our global payroll products, which are natively built and fully integrated with Rippling's broader suite of products.
This role will own all operational aspects within the UK, which includes tax issue resolution on behalf of our customers, communication with government agencies, and collaboration with R&D teams. Additionally, this role brings critical country-specific payroll expertise to support the development of our natively built payroll software.
- Review and ensure timely filings and payments for all customers in the UK, alongside the R&D team
- Drive issue resolution and communication with various government agencies
- Provide excellent customer service by answering payroll-related questions and resolving any issues in a timely and efficient manner
- Reconcile and validate payroll outputs, including payslips, tax filings, and social security contributions
- Conduct periodic payroll audits to ensure data accuracy, identify discrepancies, and resolve any payroll-related issues
- Carefully document processes and tasks to streamline operations and share knowledge across the department, ensuring efficient workflows
- Work closely with Global Payroll Engineering and Product teams to ensure that:
- Natively built payroll software supports key payroll and tax compliance requirements in the UK region
- Product bugs and product issues (e.g., calculation errors, file generation errors) are quickly addressed
- Internal tooling requirements and automated solutions are properly prioritized and implemented
- Help the organization scale and grow with the business
- Participate in ad hoc special projects to improve payroll processes
What you will need
- Deep understanding of UK payroll and tax compliance requirements. Key areas of expertise include: tax calculations, filing and payment requirements, and tax notice resolution
- Proven experience in handling audits, queries, calls and disputes with HMRC on behalf of clients
- Minimum of 3+ years in a client-facing role
- Excellent English written and verbal communication skills; confident in leading client calls to effectively communicate solutions to complex issues
- Ability to manage and solve a queue of customer support tickets
- Strong project management, communication, and organizational skills: high attention to detail with excellent work product, time management, and execution
- Strong analytical and problem-solving skills to handle complex payroll calculations and reconciliations
- Solid communication and interpersonal skills to effectively address client inquiries and concerns related to payroll
- Ability to work independently and collaboratively as part of a team, thriving in a fast-paced environment
- Continuous learning mindset to stay updated with changes in UK payroll regulations and best practices
- Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organisation; familiarity with Salesforce queues, JIRA, and Confluence a plus
Payroll Operations Specialist (H/M) in London employer: Rippling
Rippling is an exceptional employer that fosters a collaborative work environment, encouraging innovation and professional growth among its employees. With a strong commitment to diversity and inclusion, Rippling offers meaningful opportunities for mentorship and career advancement, making it an ideal place for experienced engineers to thrive. Located in a vibrant office setting, employees benefit from a culture that values teamwork and high-quality deliverables, all while contributing to the future of payroll technology.
