At a Glance
- Tasks: Manage complex projects and onboard new customers across EMEA, ensuring successful launches.
- Company: Join HqO, a fast-growing tech company transforming real estate experiences.
- Benefits: Collaborative hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic environment with excellent career growth opportunities and a supportive team culture.
- Why this job: Be at the forefront of real estate transformation and make a real impact.
- Qualifications: 5+ years in project management, fluent in French and English, strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
About HqO
HqO is connecting real estate to the people with an asset agnostic, cross-property suite of powerful applications and services that foster best-in-class, dynamic end-user experiences. HqO’s REX (Real Estate Experience) Platform assesses the health and performance of a person’s experience within a physical space while providing the necessary tools for operators to manage and optimize it, all from one central location. HqO has been trusted to power 400 million+ square feet across 1800+ properties in 32 countries, and we’re backed by some of the world’s most prominent VC and real estate companies as we continue to grow rapidly across the world. We’re driven by our core values of LET’S GO (Learning, Excellence, Truth, Service, Goodness, Ownership) which define our culture and push us to do our best work every day. If you want to join a fast-growing, highly collaborative, and supportive team that is at the forefront of real estate transformation, we’re the company for you.
About the role
We are seeking a Program & Implementation Manager to join our growing EMEA Delivery team, reporting into the Senior Director of Client Delivery. In this role, you will program manage HqO’s most complex enterprise development projects while serving as the implementation lead for the region, onboarding new buildings and delivering new features for customers across the UK, France, and the wider EMEA region. You will be the connective tissue between our customers and our internal technical teams, driving each engagement from kickoff to launch, within scope, on time, and on budget while accelerating the customer’s time to value. This is a high-impact, customer-facing role for someone who thrives on managing detail, aligning stakeholders, and turning complex requirements into smooth, successful go-lives. Professional fluency in both French and English is strongly preferred. This position will enjoy a collaborative hybrid work model in our London or Paris office.
What you’ll do
- You will own the successful delivery of HqO’s most complex projects and customer go-lives across the EMEA region.
- Program manage complex enterprise development projects end to end—delivering outcomes on scope, on time, and on budget while ensuring each program delivers measurable value to the customer.
- Lead the implementation and onboarding of new customers and new buildings across EMEA, accelerating time to value within HqO’s standard onboarding timelines and proactively clearing bottlenecks.
- Drive successful launches and the adoption of program deliverables, ensuring customers graduate from onboarding with a healthy status and a strong onboarding CSAT.
- Manage scope and change requests with discipline, ensuring proper documentation, evaluation, and approval throughout the project lifecycle.
- Maintain clear, transparent communication with internal and external stakeholders—delivering status updates, reports, and project ceremonies that keep everyone aligned and expectations well managed.
- Proactively identify, assess, and mitigate risks and issues, resolving conflicts and minimizing disruption to program outcomes.
- Track program milestones, dates, and health in our systems (e.g., Salesforce/HubSpot) and keep relevant stakeholders informed of progress.
- Partner cross-functionally with Account Management, Sales, Support, Product, and Engineering to align on delivery and remove roadblocks.
- Guide customers in adopting key product features—delivering training sessions and driving effective product usage and value realization.
- Develop and optimize processes, templates, and documentation to drive consistency, efficiency, and scalability across HqO’s delivery and onboarding operations in the region.
- Conduct post-project reviews to capture lessons learned and recommend improvements for future engagements.
What you bring
- 5+ years of experience in program/project management and/or customer onboarding and implementation, ideally in enterprise SaaS, PropTech, or commercial real estate technology.
- Professional fluency in both French and English (strongly preferred), with the confidence to manage stakeholders and run meetings in either language.
- A proven track record delivering complex, multi-stakeholder technical projects on scope, on time, and on budget.
- Strong stakeholder management skills, with the ability to translate between technical and business audiences and keep executives, customers, and delivery teams aligned.
- Experience onboarding enterprise customers and driving product adoption, including delivering effective customer training.
- Solid command of project and program management methodologies, plus risk and change management.
- Proficiency with project management and CRM tooling (e.g., Salesforce, HubSpot, or similar).
- Highly organized and detail-oriented, with a bias for action and strong follow-through—you don’t let important details slip through the cracks.
- Excellent written and verbal communication skills.
- Comfortable working in a hybrid model from our London or Paris office, with willingness to travel within the region as needed for customer go-lives.
- Commercial real estate or built-environment experience is a plus.
How to apply
For consideration, please submit your resume. We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!
Implementation Project Manager EMEA (Contract) employer: Rippling
HqO is an exceptional employer that fosters a collaborative and innovative work culture, driven by our core values of Learning, Excellence, Truth, Service, Goodness, and Ownership. With a focus on employee growth and development, we offer opportunities to work on complex projects across the EMEA region while enjoying a hybrid work model in vibrant cities like London and Paris. Join us to be part of a fast-growing team at the forefront of real estate transformation, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Project Manager EMEA (Contract)
✨Get Involved with Local Real Estate Events
In the real estate game, networking is key! Attend local property expos, open houses or even community planning meetings. This is where you can meet industry professionals and get your name out there, plus you might hear about temporary roles before they're even advertised!
✨Check Out Property Management Companies
Temporary roles in real estate often pop up with property management companies, especially during busy seasons. Reach out directly to firms in your area to ask about short-term opportunities. Sometimes, a friendly face can get you in quicker than an application!
✨Leverage Social Media for Instant Opportunities
Get active on platforms like Instagram and Facebook, where real estate agents often post about temporary roles. Join local groups or follow real estate pages for the latest job posts and networking chances. You’ll be surprised how many gems you can find just by scrolling!
✨Apply Through Rippling for a Kickstart!
Don’t forget to check out our site for temporary roles at Rippling. We regularly list positions that you might miss elsewhere. It’s a great way to get started in the industry – who knows where it could lead you?
We think you need these skills to ace Implementation Project Manager EMEA (Contract)
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying to Rippling for a temporary role in real estate, make sure you highlight any relevant experience you’ve got. Whether it's internships, part-time roles, or even coursework related to property management or market analysis, we want to see how you've engaged with the industry. Specifics about your tasks and achievements can really make your application stand out.
Highlight Your Local Market Knowledge:For a position in real estate, it’s crucial to demonstrate your understanding of the local market. This could mean referencing any studies or projects you've done about property trends in the area or any relevant certifications. Let us know why you care about the local landscape, as this shows that you've got a genuine interest in the role.
Keep It Concise but Engaging:For a temporary role, we know there's often a lot to unpack. So make sure your CV is clear, concise, and packed with the most relevant info. Stick to bullet points and focus on achievements that directly tie back to what the role requires. We want to see what you can bring to the table quickly and efficiently.
Don’t Forget the Cover Letter:Although it’s a temporary gig, your cover letter is still super important. Use it to express your enthusiasm for working with Rippling and what you hope to gain from this experience. Tell us how this opportunity fits into your career trajectory and why you're excited about the real estate sector specifically. Your passion could be your best asset!
How to prepare for a job interview at Rippling
✨Know Your Market
In real estate, it’s crucial to have a solid understanding of the local market trends. Dive into recent sales data and property values in the area where Rippling operates. Being able to talk knowledgeable about the market shows that you’re not just looking for any job, but that you're genuinely interested in the role and ready to contribute right away.
✨Brush Up on Negotiation Skills
As a temporary hire in real estate, you’ll likely deal with clients and other agents who want results quickly. We suggest preparing for some negotiation scenarios in the interview. Be ready to showcase your approach to client discussions and how you can find win-win situations—this is key for success in real estate and will set you apart from other candidates.
✨Showcase Your Flexibility
Since this is a temporary role, we want to emphasise showcasing your adaptability. Be prepared to discuss how you can hit the ground running and adjust to the fast-paced, ever-changing nature of the real estate sector. Highlight any past experiences where you had to think on your feet or manage multiple tasks simultaneously.
✨Prepare a Portfolio of Listings
Even though it's a temporary position, having a portfolio of properties or listings you’ve worked with can make a huge impact. Bring examples that highlight your marketing strategies, client interactions, or successful deals. This tangible evidence of your abilities in real estate will help make a memorable impression on Rippling.
