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- Tasks: Become a UK payroll expert, create documentation, and support customer interactions.
- Company: Join Rippling, a leading HR, IT, and Finance platform backed by top investors.
- Benefits: Enjoy a hybrid work model with flexibility and a dynamic startup culture.
- Why this job: Make an impact in a fast-paced environment while enhancing your payroll expertise.
- Qualifications: 5+ years of UK payroll experience and deep knowledge of regulations required.
- Other info: Official communication will only come from @Rippling.com addresses for safety.
The predicted salary is between 36000 - 60000 £ per year.
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America\’s best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @ Rippling.com addresses.
Global Payroll Lead, Subject Matter Expert
What will you do?
- Become a product expert on our Global Payroll (and other HR) capabilities for UK customers.
- Create content and documentation to cover the existing product behaviour, update for changes, and build FAQs to support internal enablement.
- Analyse support interactions to build a POV on the quality of the support interactions.
- Interface with the country Product Manager to share support volume trends, drivers of bad customer interactions, and compliance issues.
- Act as a resource to Customer Support Specialists on regionally nuanced interactions for your country of expertise.
- Step into escalated customer interactions to resolve issues by leveraging platform and industry expertise.
Required qualifications (UK)
- 5+ years of hands-on UK payroll experience, preferably in a payroll provider, HR software company, or in-house payroll function (e.g., HMRC RTI, PAYE, ADP, Sage, Workday).
- Deep knowledge of UK payroll regulations, including tax, National Insurance, pension auto-enrolment, and statutory payments (SSP, SMP, SPP, etc.).
- Strong understanding of payroll processing, wage types, statutory deductions, and compliance reporting.
- Experience with payroll compliance audits and handling payroll-related inquiries from HMRC.
- Ability to interpret and apply UK employment laws as they relate to payroll (e.g., National Minimum Wage, holiday pay, redundancy pay, Working Time Regulations).
- Strong client-facing skills with experience managing enterprise client relationships.
- Excellent problem-solving skills and ability to troubleshoot payroll discrepancies.
- Fluency in English (written and spoken).
This is a hybrid position and will require 3 days in office per week.
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Global Payroll Lead - UK Payroll SME employer: Rippling
Contact Detail:
Rippling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Payroll Lead - UK Payroll SME
✨Tip Number 1
Familiarise yourself with Rippling's platform and its unique features. Understanding how their system integrates HR, IT, and Finance will give you an edge in interviews, as you'll be able to discuss how your expertise aligns with their innovative approach.
✨Tip Number 2
Network with current or former employees of Rippling on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 3
Stay updated on UK payroll regulations and any recent changes. Being able to discuss current compliance issues or trends in payroll during your conversations will demonstrate your commitment and expertise in the field.
✨Tip Number 4
Prepare to showcase your problem-solving skills through real-life examples. Think of specific instances where you've resolved payroll discrepancies or improved processes, as this will highlight your capability to handle escalated customer interactions effectively.
We think you need these skills to ace Global Payroll Lead - UK Payroll SME
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Global Payroll Lead position. Tailor your application to highlight your relevant experience in UK payroll and compliance.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of hands-on UK payroll experience. Be specific about your roles in payroll processing, compliance audits, and any client-facing interactions you've had.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities, especially in resolving payroll discrepancies or handling complex inquiries from HMRC.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role at Rippling. Mention how your skills align with their mission to streamline HR, IT, and Finance processes.
How to prepare for a job interview at Rippling
✨Showcase Your Payroll Expertise
Make sure to highlight your 5+ years of hands-on UK payroll experience during the interview. Be prepared to discuss specific payroll regulations and compliance issues you've dealt with, as this role requires deep knowledge in these areas.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've resolved payroll discrepancies or handled complex payroll-related inquiries. This will showcase your strong problem-solving abilities, which are crucial for the Global Payroll Lead position.
✨Understand the Company’s Product
Familiarise yourself with Rippling's Global Payroll capabilities and how they integrate with HR systems. Being able to discuss how you can contribute to enhancing their product will impress the interviewers.
✨Client-Facing Experience is Key
Since this role involves managing enterprise client relationships, be ready to share your experiences in client-facing roles. Highlight any successful interactions or strategies you've used to maintain strong client relationships.
