At a Glance
- Tasks: Manage customer relationships and drive product adoption in a fast-paced startup.
- Company: Join a rapidly growing US-based cybersecurity startup backed by top-tier investors.
- Benefits: Competitive salary with bonus opportunities and potential for commission on upsells.
- Other info: Opportunity for career growth into full-cycle sales or senior account management.
- Why this job: Gain hands-on experience in sales and customer success while making a real impact.
- Qualifications: 2+ years in B2B SaaS, strong communication skills, and a commercial mindset.
The predicted salary is between 35000 - 50000 £ per year.
About Agency Cybersecurity:
Agency Cybersecurity is a fast-growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We are backed by top-tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: London (local candidates only)
Position Type: Contractor
Compensation: £35,000 – £50,000 OTE (including bonus) + additional commission opportunities
About the Role:
We’re hiring a Customer Success Manager / Inside Sales to support and grow relationships with our customers in a fast-paced, high-growth startup environment. This is a hybrid role combining customer success, account management, and inside sales. You’ll be responsible for ensuring customers are successful while also identifying opportunities to expand accounts through upsells and renewals. This role is ideal for someone early in their career who is interested in sales, startups, and building commercial experience quickly.
What You’ll Do:
- Own relationships with a portfolio of customers from onboarding through renewal
- Act as the primary point of contact for day-to-day customer needs
- Drive product adoption and ensure customers achieve their desired outcomes
- Identify and execute upsell and expansion opportunities
- Support and close renewals
- Collaborate with sales, product, and operations teams to improve customer experience
- Maintain accurate account notes and pipeline tracking
What We’re Looking For:
- 2+ years of experience in B2B SaaS or services (customer success, account management, or sales)
- Strong communication and relationship-building skills
- Commercial mindset with interest in sales and revenue ownership
- Highly organized and comfortable managing multiple accounts
- Ability to operate in a fast-paced startup environment
- Must be based in London
Compensation & Structure:
From £35,000 – £50,000 OTE (base and bonus). Additional upside through commission on upsells and renewals. Contractor role with opportunity to grow into a larger commercial position over time.
Why Join:
- Work directly with a US-based startup serving high-growth companies
- Gain hands-on experience across customer success and sales
- Clear path to move into full-cycle sales or senior account management
- High ownership, fast learning, and direct exposure to leadership
Customer Success Manager / Inside Sales (Contractor) employer: Rippling
Agency Cybersecurity is an exceptional employer for those looking to thrive in a dynamic startup environment. With a strong focus on employee growth, you will gain invaluable experience in customer success and sales while working closely with leadership. The London office offers a collaborative work culture, competitive compensation, and the unique opportunity to be part of a fast-growing venture backed by top-tier investors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager / Inside Sales (Contractor)
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and SaaS space on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have a lead on your dream role!
✨Tip Number 2
Prepare for those interviews by researching Agency Cybersecurity inside out. Understand their products, values, and the challenges they face. This will help you tailor your answers and show that you’re genuinely interested in helping them succeed.
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your communication skills and relationship-building abilities. Role-play with a friend or use online resources to refine how you present yourself and your experience in customer success and sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and really want to be part of the team at Agency Cybersecurity.
We think you need these skills to ace Customer Success Manager / Inside Sales (Contractor)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager / Inside Sales. Highlight any relevant experience in B2B SaaS, customer success, or sales. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about cybersecurity and how you can contribute to our team. Be genuine and let your personality come through – we love that!
Showcase Your Communication Skills:As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to build relationships and convey information clearly. This could be through examples of past experiences or specific achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive – a great trait for this position!
How to prepare for a job interview at Rippling
✨Know Your Stuff
Make sure you understand the basics of cybersecurity and compliance frameworks like SOC2 and HIPAA. Familiarise yourself with Agency Cybersecurity's services and how they help businesses scale securely. This knowledge will show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Customer Success Manager, strong communication is key. Prepare examples of how you've successfully built relationships or resolved customer issues in the past. Be ready to demonstrate your ability to convey complex information clearly and effectively.
✨Highlight Your Organisational Skills
This role requires managing multiple accounts simultaneously. Share specific strategies or tools you use to stay organised and ensure nothing falls through the cracks. This will reassure them that you can handle the fast-paced environment.
✨Be Ready to Discuss Sales Opportunities
Since upselling and renewals are part of the job, come prepared with ideas on how you could identify and execute these opportunities. Think about previous experiences where you successfully expanded accounts or increased customer satisfaction.
