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- Tasks: Support clients and ensure smooth onboarding while managing accounts and communication.
- Company: Fast-growing cybersecurity startup backed by top investors like Y Combinator.
- Benefits: Gain valuable experience in customer success with potential for full-time employment.
- Other info: Opportunity to learn about SaaS and compliance in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the cybersecurity space.
- Qualifications: 1-3 years in customer-facing roles; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Agency Cybersecurity is a fast-growing, venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently.
Location: London (local candidates only)
Company: US-based startup (cybersecurity & compliance)
Position Type: Independent Contractor (Full-Time Equivalent Commitment)
This role will begin as a contractor engagement. High-performing contractors may be considered for a full-time employment conversion in the future, subject to performance and business needs. Contractors are responsible for their own taxes, benefits, and statutory compliance in their jurisdiction.
About the Role
We’re looking for a detail-oriented and client-focused Customer Success Associate (CSA) to support our customer success team in delivering a high-quality client experience. In this role, you will work closely with cross-functional teams to help manage client accounts, support onboarding, and ensure smooth day-to-day operations. This is an excellent opportunity for someone early in their career who is interested in building experience in customer success, SaaS, and cybersecurity/compliance services.
Key Responsibilities
- Support Customer Success Team: Assist in managing client accounts by preparing materials, tracking progress, and ensuring timely follow-ups.
- Assist with Onboarding & Implementation: Help coordinate onboarding activities, collect required documentation, and ensure clients are set up for success from the start.
- Client Communication & Coordination: Serve as a point of contact for day-to-day client requests, scheduling meetings, and ensuring clear and timely communication.
- Track Progress & Maintain Data: Maintain accurate records of client activity, project timelines, and key milestones within internal systems.
- Operational Support: Coordinate across internal teams (compliance, technical, operations) to ensure deliverables are completed on time.
- Identify Risks & Escalate: Monitor client progress and flag potential delays or issues to Customer Success Managers.
- Contribute to Process Improvements: Help improve internal workflows, documentation, and client experience processes as the company scales.
Qualifications
- 1–3 years of experience in customer-facing, operations, or support roles (SaaS or startup experience preferred)
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Comfortable working with data, spreadsheets, and internal systems
- Team-oriented mindset with a willingness to learn and take initiative
- Interest in cybersecurity, compliance, or SaaS is a plus
What Success Looks Like
- Clients are onboarded smoothly and on time
- Internal coordination runs efficiently with minimal delays
- Client communication is clear, timely, and professional
- Data and tracking systems are accurate and up to date
- Issues are identified early and escalated appropriately
Customer Success Associate employer: Rippling
Contact Detail:
Rippling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and SaaS space on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy to ask for informational interviews. You never know who might have a lead on a Customer Success Associate role!
✨Tip Number 2
Prepare for those interviews! Research Agency Cybersecurity thoroughly—know their products, values, and recent news. Tailor your answers to show how your skills align with their mission of simplifying compliance frameworks.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you’ve managed multiple tasks or projects. Highlight your attention to detail and how it’s helped you succeed in previous roles—this is key for a Customer Success Associate!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Agency Cybersecurity!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Associate role. Highlight your relevant experience in customer-facing roles and any skills that align with our needs in cybersecurity and compliance.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Highlight Your Organisational Skills: We love detail-oriented candidates! Make sure to mention any experiences where you've successfully managed multiple tasks or projects. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Rippling
✨Know Your Cybersecurity Basics
Before the interview, brush up on key cybersecurity concepts and compliance frameworks like SOC2 and HIPAA. This will show your genuine interest in the field and help you engage in meaningful conversations with the interviewers.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised effectively in a fast-paced environment.
✨Practice Clear Communication
As a Customer Success Associate, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining your ideas and experiences.
✨Show Your Team Spirit
This role is all about collaboration, so be prepared to share examples of how you've worked well in teams. Highlight your willingness to learn and take initiative, as these traits are highly valued in a startup environment.