Customer Account Manager
Customer Account Manager

Customer Account Manager

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage client relationships, oversee projects, and facilitate training sessions.
  • Company: Crisp is a dynamic company focused on improving global food supply through teamwork and innovation.
  • Benefits: Enjoy a flexible work environment with opportunities for personal growth and professional development.
  • Why this job: Join a collaborative culture where your contributions directly impact clients and the company's future.
  • Qualifications: Strong communication skills, project management experience, and a client-centric approach are essential.
  • Other info: This role is remote-friendly, and applicants must be eligible to work in the U.K.

The predicted salary is between 36000 - 60000 £ per year.

Here at Crisp, we believe the key to our success lies in the power of teamwork. By bringing together bright, driven individuals from around the world, we harness a rich diversity of experiences and perspectives to tackle one of the most critical challenges of our time: securing and improving our global food supply. Together, we collaborate, innovate, and build solutions that make a real difference.

This is a dynamic, evolving position reporting directly to the Head of Retail Enterprise , offering plenty of opportunity for growth as you leverage your strengths. Whether your background is in startups or large enterprises, you understand the meaningful impact possible within a smaller, agile organization — and you’re eager to help define your role and contribute to Crisp’s future.

What you’ll work on:

Client Relationship Management

  • Client Communication: Effectively communicate with clients to gather requirements, provide updates, and address issues promptly.
  • Client Meeting Facilitation: Lead and facilitate productive meetings with clients and internal team members to align on goals and deliverables.
  • Stakeholder Management: Build and maintain strong relationships with key stakeholders, including executives, decision-makers, and end-users.
  • Project Management: Oversee client projects from initiation to completion, ensuring they are delivered on time and within scope.

Product Adoption and Training

  • Client Onboarding: Guide new clients through the initial setup and integration process, ensuring a smooth and successful start.
  • Client Training: Deliver comprehensive training sessions to clients on product features, functionalities, and best practices.
  • Usage Analysis: Analyze user behavior data to identify trends, opportunities for improvement, and areas where additional support or training may be needed.

Account Management and Support

  • Account Payment Admin: Manage account payments, invoicing, and renewals to ensure timely revenue recognition.
  • Support Ticket Resolution: Respond to and resolve client support tickets efficiently and effectively.
  • Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to existing clients.

User Research and Feedback

  • User Interviews: Conduct user interviews to gather feedback, understand pain points, and identify areas for product improvement.
  • Product Feedback: Collect and analyze client feedback to inform product development and enhancement decisions.

Signs of a great candidate for the role (required experiences, skills, capabilities, background, etc.)

Technical Proficiency:

  • Deep understanding of the product or service
  • Data analysis skills

Soft Skills:

  • Effective communication (verbal and written)
  • Strong interpersonal and relationship-building skills
  • Problem-solving and decision-making abilities
  • Time management and prioritization skills
  • Adaptability and flexibility
  • Active listening and empathy

Client-Centric Approach:

  • Builds strong relationships with clients
  • Understands client needs and pain points
  • Proactively addresses client concerns and issues

Product Expertise:

  • Masters product knowledge and features
  • Stays up-to-date on industry trends and best practices
  • Identifies opportunities to improve product adoption and usage

Project Management:

  • Ability to oversee projects from initiation to completion
  • Experience ensuring projects are delivered on time and within scope

Effective Communication:

  • Communicates clearly and concisely
  • Listens actively to client feedback
  • Provides timely (same-day) and informative updates

Strong Organizational Skills:

  • Prioritizes tasks effectively
  • Manages time efficiently
  • Pays attention to detail
  • Maintains accurate records and documentation
  • Works effectively with cross-functional teams
  • Contributes to a positive team culture
  • Shares knowledge and expertise with colleagues
  • Seeks out opportunities for professional development
  • Embraces feedback and uses it to improve performance

Signs of a great candidate for Crisp:

  • Collaborative . You know that your colleagues’ perspectives will make our customers successful. Similarly, you use your strengths to help us grow together. You propose ways for us to be more engaged and successful with our customers.
  • Customer focused . Our customers are at the forefront of your day. You prioritize our customers’ voice to ensure their needs are met.
  • Ambitious, curious, and resourceful . You are innately curious, and you aren’t afraid to work hard. You are self driven, you take direction well but are able to be creative to find results on your own when asked. You are driven to succeed because your hard work and results make you proud.
  • Disciplined and reliable . We are a distributed company and you enjoy the benefits of working distributed while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
  • Appreciative of honest feedback .You know that the best way to learn and grow is through constructive feedback delivered kindly. You view feedback given to you as an opportunity to get better and strive to do the same for others.
  • Work smarter and harder . You often identify a problem, create a solution and bring it to a state of completion – with others, or even on your own. You find ways of eliminating or automating stuff that is uninteresting or wasteful.

We are committed to transparency, diversity, and meritocracy , fostering an environment where every team member is empowered to make an impact, grow personally, and advance in their career. We invite you to join us — not just to take on a role, but to help shape a company you’re proud to be part of.

Applicants must be authorized to work for any employer in the U.K. Crisp is unable to sponsor or take over sponsorship of an employment Visa at this time.

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Customer Account Manager employer: Rippling

Crisp is an exceptional employer that champions teamwork and innovation, providing a dynamic work environment where employees can thrive. With a strong focus on personal growth and professional development, team members are encouraged to leverage their strengths while contributing to meaningful solutions in securing our global food supply. Located in the U.K., Crisp offers a collaborative culture that values diversity and transparency, ensuring every voice is heard and every contribution is recognised.
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Contact Detail:

Rippling Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Account Manager

✨Tip Number 1

Familiarise yourself with Crisp's products and services. Understanding the ins and outs of what we offer will not only help you in client communication but also demonstrate your commitment to the role during interviews.

✨Tip Number 2

Showcase your project management skills by preparing examples of past projects you've overseen. Be ready to discuss how you ensured timely delivery and managed stakeholder expectations, as this is crucial for the Customer Account Manager role.

✨Tip Number 3

Highlight your ability to build strong relationships. Prepare anecdotes that illustrate your interpersonal skills and how you've successfully addressed client concerns in previous roles, as this aligns perfectly with our customer-centric approach.

✨Tip Number 4

Demonstrate your adaptability and problem-solving abilities. Think of specific instances where you've had to pivot or find creative solutions under pressure, as these traits are highly valued at Crisp.

We think you need these skills to ace Customer Account Manager

Client Relationship Management
Effective Communication Skills
Stakeholder Management
Project Management
Client Onboarding
Training and Development
Data Analysis
Problem-Solving Skills
Time Management
Adaptability
Active Listening
Empathy
Product Knowledge
Organisational Skills
Cross-Functional Collaboration
Customer-Centric Approach
Feedback Collection and Analysis
Upselling and Cross-Selling Techniques

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experiences and skills that align with the Customer Account Manager role. Focus on your client relationship management, project management, and communication skills, as these are key aspects of the job.

Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to build strong client relationships and manage projects effectively.

Showcase Your Soft Skills: Crisp values soft skills highly. Be sure to highlight your effective communication, problem-solving abilities, and adaptability in your application. Use concrete examples to illustrate how you've successfully navigated challenges in previous roles.

Research Crisp: Familiarise yourself with Crisp's mission and values. Understanding their focus on teamwork and customer-centric approaches will help you tailor your application and show that you're a good fit for their culture.

How to prepare for a job interview at Rippling

✨Showcase Your Communication Skills

As a Customer Account Manager, effective communication is key. Be prepared to demonstrate your ability to convey information clearly and concisely during the interview. Use examples from your past experiences where you successfully communicated with clients or team members.

✨Highlight Your Client-Centric Approach

Crisp values a customer-focused mindset. During the interview, share specific instances where you prioritised client needs and how you addressed their concerns. This will show that you understand the importance of building strong relationships with clients.

✨Demonstrate Your Problem-Solving Abilities

Be ready to discuss challenges you've faced in previous roles and how you overcame them. Highlight your analytical skills and your ability to think critically when addressing client issues, as this is crucial for the role.

✨Emphasise Your Teamwork Experience

Crisp believes in the power of teamwork. Share examples of how you've collaborated with colleagues to achieve common goals. This will illustrate your ability to work well within a team and contribute to a positive team culture.

Customer Account Manager
Rippling

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