At a Glance
- Tasks: Manage client relationships and drive success with TalentNeuron's workforce intelligence solutions.
- Company: Join a leading global firm in workforce and labour market intelligence.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on client satisfaction and strategic growth.
- Why this job: Make a real impact by helping clients optimise their workforce strategies.
- Qualifications: 3+ years in account management or customer success, fluent in English and German.
The predicted salary is between 60000 - 80000 £ per year.
TalentNeuron is the global leader in workforce and labour market intelligence. Our solution combines external labour market data with internal workforce insight to power strategic workforce planning (SWP), skills analysis, location strategy, DEI initiatives, and talent acquisition. We ingest millions of global data points across 90% of the world’s GDP and deliver insights through SaaS, data delivery, and expert advisory services—helping the world’s leading enterprises plan, build, and deploy the workforce of the future.
We are looking for an Account Manager to serve as the primary relationship owner for a portfolio of TalentNeuron’s enterprise clients across EMEA. You will be responsible for driving adoption, retention, and expansion by helping clients translate TalentNeuron’s workforce intelligence into measurable business outcomes—from strategic workforce planning and skills analysis to location strategy and talent acquisition. This is a client‑facing role based in Germany or the United Kingdom.
You will partner closely with Sales, Customer Success, Product, and Strategic Consulting to ensure every client in your book of business is realizing full value from the platform, renewing with confidence, and growing their investment over time.
What You’ll Do- Client Relationship Management: Foster and develop deep client relationships across stakeholder groups to build trust, drive engagement, and create client advocates in the market. Drive client satisfaction by listening, understanding, and acting as the voice of the client within TalentNeuron—surfacing feedback, escalating blockers, and championing client needs cross‑functionally. Facilitate recurring client calls and quarterly business reviews in partnership with Account Team peers, ensuring every touchpoint is insight‑led and action‑oriented. Educate clients on the value proposition of TalentNeuron services throughout their adoption journey—from onboarding through renewal and beyond.
- Adoption, Enablement & Client Success: Understand TalentNeuron data models and educate clients on how to translate TalentNeuron insights into business recommendations that inform workforce planning, talent acquisition, and skills strategy. Educate clients on TalentNeuron best practices and provide creative workarounds to meet their needs when standard configurations fall short. Understand client needs and work harmoniously with TalentNeuron peers across Product, Consulting, and Support to ensure client success, with a focus on platform sign‑ups, feature adoption, upgrades, and renewals.
- Retention & Growth: Monitor key metrics and client health scores, identifying risk to renewal early and partnering with the Account Team to build and execute mitigation plans. Partner with the Sales team to identify and recommend additional products and services—including Data as a Service, Strategic Consulting, and new platform modules—based on each client’s evolving needs. Own renewal forecasting for your portfolio and collaborate with Revenue Operations to maintain accurate pipeline and account records.
- 3+ years of account management, customer success, or client‑facing experience in a B2B SaaS, data, or analytics environment.
- Demonstrated ability to manage a portfolio of enterprise accounts, drive adoption and retention, and consistently meet or exceed renewal targets.
- Consultative mindset: you ask the right questions, connect client challenges to platform capabilities, and frame recommendations in business terms.
- Experience facilitating executive‑level business reviews and translating complex data products into clear client value.
- Strong organizational skills with the ability to manage multiple accounts, stakeholders, and workstreams simultaneously.
- Excellent written and verbal communication skills in English and German; proficiency in French is a strong plus.
- Must be based in Germany or the United Kingdom and eligible to work there.
- Experience working with HR, People Analytics, Talent Acquisition, or workforce planning buyers at enterprise organisations.
- Familiarity with workforce intelligence, labour market analytics, or HR technology as a product category.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango, or similar).
- Background in a PE‑backed, high‑growth, or transformation‑stage company.
- Proficiency in French, or another European language.
- A healthy, growing portfolio with strong net retention, high renewal rates, and expanding account footprints.
- Clients who are active platform users, can articulate the value of TalentNeuron in their own words, and serve as references and advocates.
- Tight, trust‑based partnerships with Sales, Consulting, Product, and Support that accelerate time‑to‑value for every client.
- Early identification of at‑risk accounts with clear, proactive mitigation plans in place well ahead of renewal dates.
We’re an equal‑opportunity employer. All applicants will be considered without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Account Manager (German Speaking) employer: Rippling
At TalentNeuron, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages professional development. Located in Germany or the United Kingdom, we offer a dynamic workplace where you can make a meaningful impact by helping leading enterprises navigate workforce challenges with our cutting-edge intelligence solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager (German Speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rippling. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rippling before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager (German Speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rippling:Your cover letter is your chance to shine! Tell us why you want to work at Rippling specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rippling!
How to prepare for a job interview at Rippling
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
