Workplace Manager - EMEA/APAC in London

Ripple Labs seeks a Regional Workplace Operations Manager to lead Places function across EMEA & APAC. You will be pivotal in shaping day‑to‑day operations to support growth and cultivate a thriving, fun culture across our expanding portfolio of offices. You will also be responsible for site budgets, vendor relationships, customer service, facilities operations and maintenance, leading an operations team, and more!

WHAT YOU’LL DO:

• Lead an outstanding employee services organization in the EMEA & APAC regions, overseeing innovative food programs, efficient mailroom operations, maintenance, and office relocations.
• Develop positive relationships, work with internal teams, and promote outstanding customer service to maintain a welcoming workplace environment in all locations.
• Be responsible for the EMEA & APAC real estate portfolio, including but not limited to space planning, occupancy and vacancy reporting, and seating assignments.
• Handle budgets for workplace operations, including both operational (Opex) and capital (Capex) expenditures.
• Skillfully negotiate favorable terms and conditions with landlords, property management companies, service providers, and contractors.
• Use data analytics and key business metrics to advise strategic decisions for daily operations and expansion.
• Establish and maintain standardized processes, clear policies, and efficient procedures for all facility operations and maintenance activities.
• Drive continuous progress towards increased automation and the adoption of innovative workplace solutions.
• Effectively translate overarching strategic plans into clear operational actions for the Workplace team and our valued external partners.
• Lead, mentor, and develop a team of dedicated professionals supporting critical organizational functions, impactful corporate events, and seamless general meetings within the regions in partnership with the Americas manager.

WHAT YOU'LL BRING:

• A minimum of 7 years of experience in facilities management and real estate operations, ideally within a fast‑paced, high‑growth technology environment.
• Proven experience in expense forecasting, budget management, and project management across multiple locations.
• A demonstrated ability to lead effectively, with a strong track record of successfully hiring, motivating, and developing high‑caliber team members.
• Outstanding communication and presentation skills, both written and verbal, with a proven ability to communicate empathetically and effectively with colleagues, senior leadership, internal collaborators, and external vendors.
• Strong critical thinking and problem‑solving skills, with a proactive and problem‑solving approach.
• A Bachelor’s degree or equivalent experience is preferred.
• Strong project management skills are absolutely crucial for success in this role.

WHO WE ARE:

• The opportunity to build in a fast‑paced start‑up environment with experienced industry leaders.
• A learning environment where you can dive deep into the latest technologies and make an impact.
• A professional development budget to support other modes of learning.
• Thrive in an environment where every employee is a respected, valued, and empowered part of the team.
• In‑office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi‑weekly all‑company meeting - business updates and ask me anything style discussion with our Leadership Team.
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances:

• Competitive salary, bonuses, and equity.
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support.
• Employee giving match.
• Mobile phone stipend.

Take Care of Yourself:

• R&R days so you can rest and recharge.
• Generous wellness reimbursement and weekly onsite & virtual programming.
• Generous vacation policy - work with your manager to take time off when you need it.
• Industry‑leading parental leave policies. Family planning benefits.
• Catered lunches, fully‑stocked kitchens with premium snacks/beverages, and plenty of fun events.

Benefits listed above are for full‑time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.