Global Account Manager in London

Function

Global Retail & Distribution | Account Strategy | Trade Marketing & Partnerships

Responsibility

Build and maintain strong commercial relationships with ripple⁺ retail and distribution partners globally, driving trade marketing strategies and account growth.

Reports to

Co-Founders & Head of Sales

Location

London, Camden

Key Responsibilities

Account & Relationship Management

• Act as the primary liaison between ripple⁺ and its retail and distributor partners globally.
• Cultivate and maintain strong relationships with current and potential trade partners to enhance brand loyalty and maximize sales opportunities.
• Provide timely and responsive support to key accounts, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Sales & Growth Strategy

• Support and collaborate with the Retail Team to achieve sales targets by implementing effective communication, strategic planning, and account expansion.
• Manage travel retail expansion, including merchandising strategies, staff training, market analysis, and logistics management to drive growth in the sector.
• Provide strategic recommendations on how to activate with trade partners, aligning with shopper needs while enabling ripple⁺'s growth.
• Own the commercial strategy, prioritizing specific retailers and partners based on business objectives.

Trade Marketing & Activation

• Develop and execute tailored promotional campaigns and activations for key accounts both online and in-store.
• Plan promotional calendars in collaboration with retailers, aligning with key campaign periods predefined by the marketing team (e. g. "New Year, New Me", "Stoptober").
• Deliver strong and disruptive in-store activations through impactful merchandising and retail experiences.
• Support new store openings, counter launches, and special events with seamless execution and coordination.

Operational Excellence & Retail Support

• Monitor and ensure the correct implementation of new listings, promotions, and online presence.
• Manage all in-store marketing materials and liaise with designers to bring creative assets to life.
• Standardize marketing proposals and sales decks to align with ripple⁺'s branding and evolving product offerings.
• Educate and upskill retailer staff on the ripple⁺ brand and products by hosting training sessions to turn them into brand evangelists.

Logistics & Account Coordination

• Oversee order processing and fulfillment for key accounts, ensuring inventory levels are managed effectively.
• Address any order discrepancies or fulfillment issues to maintain customer satisfaction and operational efficiency.
• Manage new partner onboarding, overseeing product listings, and providing standardized assets and product information to ensure a smooth launch.

Experience & Skills

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• 5+ years of experience in account management and/or sales within consumer goods, wellness, or retail industries.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in CRM tools and account management systems.
• Ability to work effectively in a fast-paced, dynamic environment.
• Knowledge of the retail and travel retail industries is a plus.
• Multilingual proficiency is advantageous.
• Entrepreneurial mindset with a detail-oriented and proactive approach.
• Working at ripple⁺

We offer a supportive working environment, plenty of training & career development opportunities, monthly fitness package, team events, quarterly socials, and more, ensuring you can work happier.

• Amazing 'HQ' in Camden, where you’ll be based (this position requires full-time office presence).
• A supportive & friendly team of hard-working people.
• 25 days holiday per year, excluding Bank Holidays.
• £40/month towards your mental & physical wellbeing.
• Team events & socials.
• Travel to and from work covered.

The start date for this role is immediate upon finding the right candidate.

The interview process will be three stages: a phone interview and two face-to-face interviews, with the final interview including a presentation.