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For Companies At a Glance
- Tasks: Lead innovative teams to enhance claims support and drive service improvement.
- Company: Join NHS Resolution, a respected not-for-profit organisation shaping healthcare claims management.
- Benefits: Competitive salary, flexible working, 27+ days leave, and access to NHS Pension Scheme.
- Why this job: Make a real impact on national claims processes while developing your leadership skills.
- Qualifications: Proven leadership in operational delivery and experience in innovation and continuous improvement.
- Other info: Collaborative environment with a commitment to diversity, equality, and personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Role Overview
This is a newly created leadership role with responsibility for leading the specialist, multi-disciplinary teams that provide essential, enabling support services to the operational teams. You will be required to work collaboratively with colleagues across the organisation to ensure the Claims Service is at the forefront of driving innovation and continuous service improvement, effectively leveraging data and technology to empower our operational teams to deliver fair and timely resolution. You’ll be a strategic and operational leader with demonstrable experience of overseeing operational services while driving innovation/service improvement and embedding positive culture change. While experience in the legal or insurance sectors are welcome, this role does not require you to be a qualified or practising solicitor. What matters most is your ability to lead/inspire teams, drive performance and deliver results in a complex and evolving environment. This role offers a unique opportunity to influence service delivery at a national level, whether you’re preparing to step into a senior leadership position or looking to diversify your portfolio through a lateral move. You’ll be joining a respected organisation where your expertise will help shape the future of claims management for the NHS.
Key Responsibilities
- Provide strategic and operational leadership to the Claims Support function, ensuring delivery of key performance objectives.
- Lead work to identify opportunities for service improvement and innovation, using a data‑driven approach to drive a demonstrable improvement of claims processes and outcomes.
- Help the Claims Leadership Team to embed a positive culture of continuous improvement across the Claims Service.
- Oversee budgetary planning and contribute to financial strategy and resource allocation.
What You’ll Bring
- A proven track record of driving operational delivery, managing competing priorities and developing talent in a customer/support service and/or claims management environment.
- Experience of leading innovation and continuous improvement initiatives (ideally with a focus on leveraging technology and/or data) and embedding positive culture change.
- Relevant professional qualifications (e.g. PRINCE2, Lean Six Sigma) and/or a master’s degree or equivalent relevant experience.
- Highly developed analytical, decision‑making, and communication skills, with the credibility and presence to influence at all levels.
- High emotional intelligence, resilience under pressure, and a commitment to ongoing professional development.
Benefits
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data‑driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days annual leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
Additional Benefits
- 24‑hour employee assistance programme from Health Assured (EAP).
- Eye care vouchers for Specsavers.
- Health service discounts.
- Blue Light card, a discount service for the emergency services and the NHS.
- Cycle to work scheme.
- Season ticket loan scheme.
About NHS Resolution
NHS Resolution is a not‑for‑profit arms‑length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
How to Apply
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date, as well as your CV listing detailed work history and job responsibilities. We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.
Closing Date 18 January 2025
Additional Information
We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a visa, NHS Resolution is currently unable to support sponsorship requests.
Head of Claims Support in Leeds employer: RIPOSTA
Contact Detail:
RIPOSTA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Claims Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at NHS Resolution or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching the latest trends in claims management and how data-driven strategies are shaping the future. Show us you’re not just a candidate, but a thought leader ready to drive innovation!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams and driven performance in previous roles. We want to hear about your successes and how you’ve tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Claims Support in Leeds
Some tips for your application 🫡
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Make sure you clearly outline how your background and experience align with the role. Use specific examples to demonstrate your leadership skills and ability to drive innovation.
Tailor Your CV: Don’t just send a generic CV! Tailor it to highlight your relevant experience in operational delivery and service improvement. Make sure to include any qualifications that are particularly relevant to the claims management environment.
Showcase Your Data-Driven Approach: Since this role emphasises leveraging data and technology, be sure to mention any experience you have with data analysis or tech-driven initiatives. This will show us that you’re ready to take on the challenges of the role!
Be Honest About AI Usage: If you decide to use AI tools to help with your application, just be upfront about it. Clearly indicate where you've used AI in your application. We appreciate transparency and want to see your authentic voice come through!
How to prepare for a job interview at RIPOSTA
✨Know Your Stuff
Make sure you understand the key responsibilities of the Head of Claims Support role. Familiarise yourself with the claims management process and how data and technology can drive innovation. This will help you speak confidently about how you can lead and inspire teams to improve service delivery.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your experience in leading teams and driving performance. Think about times when you've successfully managed competing priorities or implemented continuous improvement initiatives. Be ready to discuss how you can embed a positive culture change within the organisation.
✨Be Data-Driven
Since this role emphasises leveraging data for service improvement, come prepared with insights on how you've used data in past roles. Discuss specific metrics or outcomes you've influenced and how you plan to apply a data-driven approach in this new position.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare questions that show your interest in the organisation's goals and challenges. Ask about their current initiatives in claims management and how they envision the role contributing to those efforts. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
