Claims Support Service Team Manager in Leeds

We are seeking talented Claims Support Service Team Manager to join us on a permanent contract basis. The Claims Support Service Team consists of teams of Claims and Administration Assistants. This role will involve direct line management of a team of Claims Support Staff. As Claims Support Service Team Manager, you will possess a positive and resilient attitude with an ability to act selflessly when responding flexibly to the needs of the service. You will strive for continuous improvement of yourself, colleagues and the service and will ensure uninterrupted excellent service delivery, particularly in relation to the provision of a range of administrative support functions. You will work closely with staff and management across the directorate and with a range of external stakeholders, including NHS Resolution Members & Beneficiaries and legal and costs panel firms.

The Claims Support Service Team Manager will involve direct line management of a team of Claims Support Staff and will strive for continuous improvement of themselves, colleagues and the service. You will focus on:

• Ensuring uninterrupted excellent service delivery, particularly in relation to the provision of a range of administrative support functions
• Developing and being responsible for robust systems of operational performance monitoring, and responding in a timely way to variations in quality performance, including the pursuit of the highest standards of data quality
• Contributing to the undertaking of service improvement programmes and the implementation of agreed outcomes and recommendations
• Responding to ad hoc requests for information in a timely and accurate way

What you will bring:

• Current, direct experience in staff management/ supervisory role/team leader role
• Experience in strategic planning and leading service improvement projects
• Ability to challenge established ways of working in pursuit of improved efficiency and productivity
• Expertise and knowledge in developing operational policies, and procedures to support the development of key services
• Highly developed sense of cultivating and maintaining excellent working relationships with internal and external stakeholders, including senior management

You will also demonstrate:

• Excellent written and verbal communication skills
• Resilience in challenging circumstances
• Excellent organisational skills, with a proven ability to work on own initiative to meet challenging deadlines and a focus on delivering results
• Excellent team working skills, with the ability to work flexibly within a multi-professional environment and inspire continuous improvement in colleagues
• Commitment to excellent customer service, with ability to inspire others to reach the same high level

What we offer in return:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and innovative work environment
• Work in a progressive environment towards data-driven strategies
• A commitment to diversity, equality, and inclusion
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements
• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers
• Health service discounts
• Blue Light card, a discount service for the emergency services and the NHS
• Cycle to work scheme
• Season ticket loan scheme

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.

To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 26 March 2025. We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.