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- Tasks: Support claims management with administrative tasks and enhance the claims handling process.
- Company: Join NHS Resolution, a vital part of the healthcare system in the UK.
- Benefits: Competitive salary, flexible working, career growth, and access to NHS benefits.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, teamwork, and attention to detail required.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.
The NHS Resolution Claims Management function has entered the next phase of its transformation and expansion, with a vision to create a single, integrated claims service supported by an efficient organisational structure. This structure is designed to reduce duplication, improve consistency, and enable teams to further develop their skills. To support this, the Claims Support Service was established to streamline and enhance the claims handling process.
Our Claims Assistants take responsibility for the process-driven and administrative tasks that occur throughout the life cycle of a claim. By transferring these activities to a dedicated team, our Case Managers are able to focus on progressing claims to a timely and satisfactory resolution. This shift has also led to improved data accuracy, fewer delays, and more efficient workflows.
We are now seeking Claims Assistants to join the Claims Support Service, working alongside regional teams to provide high-quality administrative support in the management of claims. An effective administrative function, delivered by skilled and motivated Claims Assistants, is essential to the successful delivery of NHS Resolutions strategy and to achieving excellence in our services. This role offers flexible working with a possibility to work on a hybrid or homeworking basis from our Leeds offices.
What You'll Be Doing
- Diary management
- Sending/receiving/reviewing correspondence from a variety of stakeholders
- Responding to emails and in-person enquiries
- Using claims management system
- Email/shared mailbox responsibility and management
What We Are Looking For
- Excellent oral and written communication skills
- Confidence in making enquiries via phone and email
- Ability to work collaboratively in a team
- Ability to work in an environment exposed to sensitive information and maintain confidentiality
- Intermediate IT proficiency in a range of Microsoft products and experience of using bespoke databases
- Excellent attention to detail
- Ability to manage and take responsibility for tasks, not simply complete them
What We Offer In Return
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access:
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for SpecSavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.
Additional Information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than one A4 page explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Closing date: 01 February 2026. The anticipated start date is Monday, 6 April 2026. To ensure successful completion of the role's essential training, annual leave will not be permitted during the first eight weeks. If you use AI to assist with any part of your application, please clearly indicate where it was used. We reserve the right to close the advertisement early, should we receive sufficient applications. You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests. Please note: if you have applied for a Claims Assistant role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.
Claims Assistant in Leeds employer: RIPOSTA
Contact Detail:
RIPOSTA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assistant in Leeds
✨Tip Number 1
Get to know the NHS Resolution vibe! Research their values and mission, and think about how your skills align with their goals. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with sensitive information and various stakeholders, being clear and confident in your conversations is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your attention to detail! In the claims management world, accuracy is everything. Bring examples of how you've successfully managed tasks with precision in past roles to the table during your interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the NHS Resolution family.
We think you need these skills to ace Claims Assistant in Leeds
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight your relevant experience and skills that align with the Claims Assistant role. Keep it clear, concise, and tailored to what we’re looking for.
Nail Your Supporting Statement: This is your chance to shine! Use one A4 page to explain how your background and achievements make you the perfect fit for us. Be specific about how you meet the essential criteria and don’t forget to show your enthusiasm for the role!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear language, check for typos, and ensure your points are well-structured. We want to see your ability to convey information effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at NHS Resolution!
How to prepare for a job interview at RIPOSTA
✨Know Your Stuff
Familiarise yourself with NHS Resolution's mission and values. Understand the claims management process and how your role as a Claims Assistant fits into the bigger picture. This will show your genuine interest in the organisation and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since excellent oral and written communication skills are key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations, to demonstrate your ability to handle enquiries professionally.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about how you manage tasks and ensure accuracy in your work. Share specific instances where your meticulous nature has led to successful outcomes, especially in administrative tasks.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools used for claims management, or how success is measured in the Claims Support Service. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
