At a Glance
- Tasks: Support IT service management processes and collaborate with teams for smooth service delivery.
- Company: Join NHS Resolution, a not-for-profit organisation dedicated to improving healthcare services.
- Benefits: Enjoy flexible working, competitive salary, 27+ days annual leave, and access to NHS perks.
- Other info: Hybrid working model available; apply by 8 July 2025.
- Why this job: Be part of a transformative programme that enhances user experience and service delivery.
- Qualifications: Degree or equivalent experience; understanding of ITIL principles is a plus.
The predicted salary is between 31300 - 38600 £ per year.
The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the provision of quality assured IT Information and Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment.
The key purpose of this broad role is to support the ongoing development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department.
Main duties of the job:
- Supporting the implementation and operation of IT Service Management (ITSM) processes within the SIAM function, e.g. Problem Management, MIM, CSI, Service Reporting and others.
- Collaborating with internal IT and Business teams, as well as third-party suppliers to ensure smooth service delivery and issue resolution.
- Supporting and co-facilitating process improvement workshops and training sessions.
- Producing and analysing reports on performance, service, and departmental expenditure.
- Maintaining and updating operational documentation, knowledge documentation and IT processes and procedures.
- Contributing to policy development and ensuring alignment with ISO and Cyber Essentials standards.
- Supporting IT and business users in adopting new tools, processes and ways of working.
- Monitoring and escalating issues, risks, and progress through appropriate channels.
- Assisting in the automation and analysis of internal and supplier reports.
- Providing excellent customer service and responding to enquiries across multiple channels.
About Us:
NHS Resolution is a not-for-profit arms length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development. NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care.
Qualifications, Skills and Experience:
- Degree or equivalent experience.
- Understanding of ITIL principles or relevant experience in IT service management.
- Strong organisational and planning skills with the ability to manage complex workloads and tight deadlines.
- Proactive and ability to work independently and collaboratively with minimal supervision.
- Proficiency in MS Office (Outlook, Excel, Word, PowerPoint) and excellent attention to detail.
- Strong written communication skills and the ability to create and maintain detailed documents relating to processes, reports and other IT service management documentation.
- Ability to collate, manipulate and analyse complex data from various sources and identify service improvement opportunities.
- Commitment to continuous professional and personal development.
- Ability to manage conflicting priorities and adapt to changing circumstances.
- Experience working with internal and external stakeholders, including third-party suppliers.
- A proactive, respectful, and ethical approach aligned with NHS Resolutions values.
The successful candidate will have the opportunity to be part of a transformation programme, aimed at significantly improving service delivery and the day-to-day experience of users both internally and externally. The role involves supporting the development, implementation, documentation and operation of various processes including service measurement & reporting, service level management, service catalogue, continual service improvement and various ITIL Service Operation processes.
This position offers a unique chance to contribute to the creation of a continuous improvement environment, engaging with DDaTT teams to support the delivery of efficient and effective services.
What We Offer In Return:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Collaborative and innovative work environment.
- Work in a progressive environment towards data-driven strategies.
- A commitment to diversity, equality, and inclusion.
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements.
To apply please provide us with a supporting statement explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date. As well as your CV listing detailed work history and job responsibilities.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Junior Service Integration and Management Analyst in London employer: RIPOSTA
NHS Resolution is an exceptional employer, offering a supportive and collaborative work environment in London, with the flexibility of hybrid working arrangements. Employees benefit from a competitive salary, access to the NHS Pension Scheme, and a commitment to personal development through specialist training and career growth opportunities. The organisation fosters a culture of diversity, equality, and inclusion, ensuring that staff can maintain a healthy work-life balance while contributing to meaningful improvements in healthcare service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Integration and Management Analyst in London
✨Tip Number 1
Familiarise yourself with ITIL principles, as this role heavily relies on IT service management frameworks. Consider taking a short online course or reading up on ITIL best practices to demonstrate your commitment and understanding during the interview.
✨Tip Number 2
Network with current or former employees of NHS Resolution or similar organisations. Engaging in conversations can provide you with valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've contributed to process improvements in previous roles. Highlighting your analytical skills and ability to work collaboratively will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your proficiency in MS Office by preparing a sample report or presentation that demonstrates your ability to analyse data and communicate findings effectively. This practical demonstration can set you apart from other candidates.
We think you need these skills to ace Junior Service Integration and Management Analyst in London
Some tips for your application 🫡
Tailor Your Supporting Statement:Craft a supporting statement that specifically addresses how your background, experience, and achievements align with the essential criteria outlined in the job description. Use examples from your past roles to demonstrate your understanding of ITIL principles and service management.
Highlight Relevant Skills:Make sure to emphasise your organisational and planning skills, as well as your ability to manage complex workloads. Mention any experience you have with MS Office tools, particularly in creating detailed documentation and reports, as this is crucial for the role.
Showcase Collaboration Experience:Since the role involves working closely with various stakeholders, include examples of your collaborative work with internal teams and third-party suppliers. Highlight any specific projects where you contributed to service delivery or issue resolution.
Proofread Your Application:Before submitting, thoroughly proofread your CV and supporting statement for any grammatical errors or typos. A polished application reflects attention to detail, which is essential for the Junior SIAM Analyst position.
How to prepare for a job interview at RIPOSTA
✨Understand ITIL Principles
Make sure you have a solid grasp of ITIL principles, as this role heavily relies on them. Brush up on key concepts and be ready to discuss how you've applied these in previous experiences or how you plan to implement them in the role.
✨Showcase Your Analytical Skills
Prepare to demonstrate your ability to analyse complex data. Think of examples where you've successfully identified service improvement opportunities through data analysis, and be ready to explain your thought process during the interview.
✨Highlight Collaboration Experience
This position involves working closely with various stakeholders. Be prepared to share specific examples of how you've collaborated with teams or third-party suppliers in the past, focusing on your communication skills and ability to resolve issues.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask your interviewers. This shows your genuine interest in the role and the organisation. Consider asking about the current challenges the SIAM team faces or how success is measured in this position.
