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For Companies At a Glance
- Tasks: Manage complex claims from start to finish, ensuring a professional service.
- Company: NHS Resolution is a not-for-profit organisation focused on fair claims resolution in healthcare.
- Benefits: Enjoy flexible working, competitive salary, 27+ days leave, and access to NHS discounts.
- Why this job: Join a diverse team dedicated to improving healthcare while developing your skills in a supportive environment.
- Qualifications: Experience in clinical negligence claims management and strong communication skills are essential.
- Other info: Apply with a CV and statement detailing your relevant experience by 31 August 2025.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Who We Are We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.
The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.
The opportunity
The opportunity We are recruiting for experienced Clinical Case Managers with a background in either clinical negligence or personal injury claims handling, to join us and contribute towards the main aims of NHS Resolution by proactively managing claims from commencement to conclusion.
What Youll Be Doing
You\’ll Be Doing You will contribute to successfully managing clinical claims on behalf of Trusts or GPs and NHS England and will be responsible for a portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.
What Were Looking For
What Were Looking For In addition to having technical knowledge and experience of claims management, ideally in a clinical negligence setting your background and experience will also include:
- An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area
- Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion
- Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area).
- Evidence and ability of managing a large caseload within strict time limits and conflicting priorities.
- Ability to engender trust, develop and maintain constructive relationships with external organisations
- Ability to work as a team member and collaboratively with other teams.
- Exceptional customer focus and awareness.
- Excellent verbal and written communication skills.
- Ability to focus on continuous service improvement and innovation.
What We Offer In Return
What We Offer In Return
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and innovative work environment
- Work in a progressive environment towards data-driven strategies
- A commitment to diversity, equality, and inclusion
- Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
- Commitment to support individuals in having a work and life balance, offering flexible working arrangements
When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access
- 24 hours employee assistance programme from Health Assured (EAP)
- Eye care vouchers for Specsavers
- Health service discounts
- Blue Light card, a discount service for the emergency services and the NHS
- Cycle to work scheme
- Season ticket loan scheme
Additional Information
Additional Information
Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.
Closing date: 01 February 2026
If you use AI to assist with any part of your application, please clearly indicate where it was used.
We reserve the right to close the advertisement early, should we receive sufficient applications.
You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.
Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.
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Claims Manager employer: RIPOSTA
Contact Detail:
RIPOSTA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager
✨Tip Number 1
Familiarise yourself with the latest developments in clinical negligence law. This will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals already working in claims management, especially within the NHS. Attend relevant industry events or join online forums to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific cases you've managed in the past, focusing on your approach to complex claims. Highlight your problem-solving skills and how you navigated challenges to achieve successful outcomes.
✨Tip Number 4
Showcase your ability to work collaboratively by preparing examples of how you've successfully worked with cross-functional teams. This is crucial as the role requires interaction with various stakeholders.
We think you need these skills to ace Claims Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in claims management, particularly in clinical negligence or personal injury. Use specific examples that demonstrate your ability to manage a large caseload and meet strict deadlines.
Craft a Strong Supporting Statement: In your supporting statement, clearly outline how your background and achievements align with the essential criteria mentioned in the job description. Be specific about your skills in drafting legal documents and your customer service focus.
Showcase Relevant Experience: When detailing your work history, emphasise any roles where you handled complex claims or worked collaboratively with other teams. Highlight your understanding of current laws and statutes relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and supporting statement for any errors. Ensure that your writing is concise and professional, especially since strong communication skills are a key requirement for this position.
How to prepare for a job interview at RIPOSTA
✨Showcase Your Claims Management Experience
Make sure to highlight your previous experience in managing clinical negligence claims. Be prepared to discuss specific cases you've handled, focusing on your approach to investigation, negotiation, and resolution.
✨Demonstrate Legal Knowledge
Familiarise yourself with current laws and relevant statutes related to claims management. During the interview, confidently reference these laws when discussing how they apply to your work and decision-making processes.
✨Emphasise Communication Skills
Since the role requires excellent verbal and written communication skills, prepare examples of how you've effectively communicated complex information to various stakeholders, including solicitors and claimants.
✨Highlight Team Collaboration
Discuss your ability to work collaboratively within a team and across departments. Share examples of successful teamwork that led to improved outcomes in claims management or service delivery.
