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- Tasks: Lead a team of technicians to deliver top-notch service and repairs.
- Company: Join a reputable agricultural service provider with a strong focus on teamwork.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Flexible hours with opportunities for overtime during peak seasons.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 3-5 years as a Service Technician and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
As a Service Manager, you will need to be Aftermarket Sales oriented and have the ability to execute customer requests. You will be required to coordinate and direct the service workload for maximum efficiency and productivity while providing quality repair work. Your role reports to the Group Service Manager and you will manage a team of Agricultural Technicians with the support of a Service Administrator.
General Duties
- Greets customers and listens carefully to their needs.
- Plans and allocates work for Technicians based on their expertise and skills and ensures repairs are completed correctly.
- Checks all completed jobs to ensure they are complete and accurate for both parts and labour and invoices them in a timely manner.
- Ensures that service processes, policies and guidelines are followed and applied safely, and shares KPI’s with the team.
- Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe, and monitors the workshop team.
- Supervises and coaches the workshop team and coordinates the training program with the Group Service Manager and ensures that tasks given to Technicians are consistent with their expertise.
- Manages ongoing relationships with John Deere and manufacturer personnel.
- Participates in recruiting, hiring, developing and retaining key talent.
- Acts in a professional manner to develop ongoing relationships and actively promotes Ripon Farm Services, John Deere and other key manufacturers and suppliers with positivity and integrity.
- Communicates effectively with all parties to drive Aftermarket sales and the business forward.
Skills And Qualifications
- 3 to 5 years’ experience as a Service Technician.
- Ability to lead others.
- High level of communication and human relations skills.
- Ability to use standard computer applications along with the ability to learn our bespoke IT programmes and systems.
- Familiar with John Deere and competitive products.
- Able to work under pressure.
- Ability to work extended hours and weekends.
Hours of work
Core hours are Monday to Friday (8am till 5pm). Must be flexible to support with overtime to suit the business demands, this will be seasonally, evenings and weekends.
Service Manager employer: Ripon Farm Services Ltd
Contact Detail:
Ripon Farm Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with John Deere or similar companies. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your expertise in service management during interviews. Share specific examples of how you've led teams and improved efficiency in past roles to really impress the hiring managers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you're interested in, like Ripon Farm Services, and express your enthusiasm for potential opportunities. Sometimes, a little initiative goes a long way!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the agricultural sector and service management. This not only boosts your knowledge but also shows potential employers that you're committed to professional growth. Plus, it gives you great talking points in interviews!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Technician and any leadership roles you've had. We want to see how your skills align with the Aftermarket Sales focus of the Service Manager role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've successfully managed teams and improved service processes. Let us know why you're passionate about working with John Deere and our team.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to connect with customers and team members. Use clear and concise language to demonstrate your human relations skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ripon Farm Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of Aftermarket Sales and the specific services offered by the company. Familiarise yourself with John Deere products and any competitive offerings. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team of Agricultural Technicians. Be prepared to discuss your previous experiences in managing teams, resolving conflicts, and coaching others. Share specific examples that highlight your ability to motivate and guide a team effectively.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to questions and respond thoughtfully. This will demonstrate your strong human relations skills and your ability to engage with customers and team members alike.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about past situations where you've had to allocate work, manage customer requests, or ensure quality control. Prepare to explain your thought process and the outcomes of your actions.