At a Glance
- Tasks: Lead and develop the tele sales team to drive parts and service sales.
- Company: Dynamic company in the agricultural and machinery sector.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Join a results-driven team focused on continuous improvement and customer satisfaction.
- Why this job: Make a real impact by enhancing customer relationships and driving sales success.
- Qualifications: 3-5 years in sales or tele sales management with strong leadership skills.
The predicted salary is between 33075 - 40425 £ per year.
- Aftersales Tele Sales Manager
- Place: Malton
Role overview
Lead and develop the tele sales function to drive parts, service, and allied product sales across the customer base.
Delivering profitable growth through proactive customer engagement, effective campaign management, and strong team leadership, while ensuring excellent customer experience.
Key Responsibilities
- Strategy & Planning
- Develop and implement the tele sales strategy aligned with the wider Aftermarket business objectives.
- Establish annual sales targets, activity measures, and growth plans.
- Work closely with Parts, Service, Marketing, and Sales teams to identify opportunities and coordinate campaigns.
- Sales & Customer Development
- Drive proactive outbound customer contact programmes to increase parts and service sales.
- Develop customer segmentation and calling strategies based on customer potential and business objectives.
- Monitor tele sales performance through call activity, conversion rates, sales growth, and gross profit.
- Ensure customer opportunities are identified, qualified, and managed effectively.
- Team Leadership & Performance Management
- Recruit, coach, develop, and motivate the tele sales team.
- Set clear performance expectations and monitor KPIs.
- Conduct regular one-to-one reviews and performance discussions.
- Promote a culture of accountability, customer focus, and continuous improvement.
- Customer Relationship Management
- Build strong customer relationships through regular engagement.
- Ensure that CRM and customer records are maintained accurately.
- Work alongside Territory Sales Managers and Aftersales teams to maximize customer retention and loyalty.
- Reporting & Financial Management
- Monitor sales performance, pipeline activity, and profitability.
- Produce regular reports on performance against targets and business objectives.
- Support budgeting and forecasting processes.
- Manage departmental costs in line with agreed budgets.
Requirements & Qualifications
- Minimum 3-5 years' experience in sales, customer service, or tele sales management.
- Strong commercial awareness and customer focus.
- Excellent communication, coaching, and leadership skills.
- Experience using CRM systems, Microsoft Office, and dealer management systems.
- Ability to analyze performance data and implement improvement plans.
- Knowledge of agricultural, turf, construction, or machinery industries is desirable.
- Personal Attributes
- Results-driven and highly organised.
- Strong leadership and team development capability.
- Excellent relationship-building skills.
- Resilient and self-motivated.
- Committed to delivering exceptional customer service.
- #J-18808-Ljbffr
Aftersales Tele Sales Manager in Malton employer: Ripon Farm Services Ltd
Ripon Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while working in a territory that encompasses some of the UK's most prestigious golf courses and landscapes. Join us to be part of a team that values your contributions and supports your career aspirations in the vibrant turf machinery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Tele Sales Manager in Malton
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Aftersales Tele Sales Manager at Ripon Farm Services Ltd, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Ripon Farm Services Ltd. Tailor your message to explain why you’re drawn to them and how you can contribute as a Aftersales Tele Sales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Aftersales Tele Sales Manager in Malton
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Ripon Farm Services Ltd:When writing your cover letter, make sure to tailor your message specifically for Ripon Farm Services Ltd. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Ripon Farm Services Ltd
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Ripon Farm Services Ltd that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Ripon Farm Services Ltd that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Ripon Farm Services Ltd’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
