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- Tasks: Lead a team of technicians to deliver top-notch service and repairs.
- Company: Join a reputable agricultural service provider with a strong focus on teamwork.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: 3-5 years as a Service Technician and strong communication skills.
- Other info: Dynamic work environment with seasonal flexibility and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As a Service Manager, you will need to be Aftermarket Sales oriented and have the ability to execute customer requests. You will be required to coordinate and direct the service workload for maximum efficiency and productivity while providing quality repair work. Your role reports to the Group Service Manager and you will manage a team of Agricultural Technicians with the support of a Service Administrator.
General Duties
- Greets customers and listens carefully to their needs.
- Plans and allocates work for Technicians based on their expertise and skills and ensures repairs are completed correctly.
- Checks all completed jobs to ensure they are complete and accurate for both parts and labour and invoices them in a timely manner.
- Ensures that service processes, policies and guidelines are followed and applied safely, and shares KPIs with the team.
- Maintains good discipline and organisation for the workshop, ensuring it is clean, tidy and safe, and monitors the workshop team.
- Supervises and coaches the workshop team and coordinates the training program with the Group Service Manager and ensures that tasks given to Technicians are consistent with their expertise.
- Manages ongoing relationships with John Deere and manufacturer personnel.
- Participates in recruiting, hiring, developing and retaining key talent.
- Acts in a professional manner to develop ongoing relationships and actively promotes Ripon Farm Services, John Deere and other key manufacturers and suppliers with positivity and integrity.
- Communicates effectively with all parties to drive Aftermarket sales and the business forward.
Skills And Qualifications
- 3 to 5 years' experience as a Service Technician.
- Ability to lead others.
- High level of communication and human relations skills.
- Ability to use standard computer applications along with the ability to learn our bespoke IT programmes and systems.
- Familiar with John Deere and competitive products.
- Able to work under pressure.
- Ability to work extended hours and weekends.
Hours of work
Core hours are Monday to Friday (8am till 5pm). Must be flexible to support with overtime to suit the business demands, this will be seasonally, evenings and weekends.
Service Manager in Louth employer: Ripon Farm Services Ltd
Contact Detail:
Ripon Farm Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Louth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with John Deere or similar companies. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! If you have experience as a Service Technician, consider creating a portfolio showcasing your best work. This could include photos of completed projects or testimonials from satisfied customers. It’s a great way to stand out!
✨Tip Number 3
Prepare for the interview by researching the company and its values. Be ready to discuss how your experience aligns with their needs, especially in Aftermarket Sales. We want to see your passion for the role and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager in Louth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Technician and any leadership roles you've had. We want to see how your skills align with the role of Service Manager, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to convey ideas clearly. Whether it’s in your CV or cover letter, we want to see that you can engage with customers and your team effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Ripon Farm Services Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of John Deere and competitive products. Being able to discuss specific models and their features will show that you're not just a Service Manager, but a knowledgeable one who can lead the team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Think about times when you allocated work based on expertise or coached a technician to improve their skills. This will demonstrate your ability to lead and develop talent.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves a lot of communication with customers and team members, being able to convey your ideas effectively will be crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a busy workshop or resolving customer complaints. Prepare by thinking through potential scenarios and how you would approach them, showcasing your problem-solving skills and customer service orientation.