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- Tasks: Join a diverse team to tackle complex software issues and support customers in fighting financial crime.
- Company: Ripjar develops innovative software to help combat serious financial crime globally.
- Benefits: Enjoy remote work, competitive salary, 25 days leave plus your birthday off, and top tech gear.
- Why this job: Be part of a mission-driven team making a real impact on global security and financial integrity.
- Qualifications: Experience with Node.js, React, or similar technologies; strong communication skills; passion for problem-solving.
- Other info: Mentorship from senior engineers and opportunities for growth in a supportive environment.
The predicted salary is between 42000 - 78000 £ per year.
Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors.
Team mission: Our engineering team builds software that makes the world a safer place. We work collectively to use technology, creativity and engineering best practice to solve problems that nobody else can.
What you'll be doing: You'll join a diverse team of talented engineers contributing to the production and success of a sophisticated, AI-powered solution at the forefront of the fight against financial crime. You'll be a prime advocate of our customer's success by participating in deep investigations of some of the most complex performance and functional issues they may face. You'll be a member of our Engineering Team working directly with our Level 3 support engineers to learn about our most complex technical issues. This will give you a unique opportunity to become an expert over time across our entire technical base for this product. You'll be passionate about our customer's ability to use our software to solve their financial crime challenges.
Key tasks: You will be mentored by a senior Staff Engineer so that you can gain a deep understanding of our software across all microservices. Eventually, this will enable you to become our first port of call in Level 3 support. You will be able to fix issues in our system as they arise based on priority and impact by working alongside multiple teams, collaborating with other engineers, product managers, architects, project managers, support staff, UX and QA specialists. You will assist our internal teams as well as our customers as you will have a uniquely broad knowledge of our software.
Requirements: The successful candidate should have these skills: We recognise that demonstrable skills in all these technologies aren't easy to find and you may not meet 100% of the job description. Don't let that stop you from applying! We can work in partnership to identify your strengths and provide you with the training, mentoring and coaching necessary to fill any gaps.
- Experience with some of our core technologies: Node.js, React, Elasticsearch, Kafka, MongoDB, Redis.
- Proficient in at least one programming language and accustomed to evaluating new technologies.
- Experience building and maintaining production software.
- Strengths in developing high quality software, finding and fixing bugs, debugging issues and liaising with other internal team members.
- Strong communication skills, able to explain complex concepts, write clear and concise code reviews or technical aids, work on pull requests and documentation, and in some cases, work directly with customers on deep support issues.
- Must be able to work remotely, or hybrid from our Cheltenham office.
Benefits: Why we think you'll enjoy it here:
- Salary up to 65k DOE
- 25 days annual leave + your birthday off, rising to 30 days after 5 years of service
- Fully remote working with occasional travel.
- Life assurance
- Private Family Healthcare with Vitality
- Employee Assistance Programme
- Company contributions to your pension
- Enhanced maternity/paternity pay
- The latest tech including a top of the range MacBook Pro
- Office equipped with well-stocked pantries with food, snacks and drinks when in the office
Software Support Engineer - Labyrinth Screening employer: Ripjar
Contact Detail:
Ripjar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer - Labyrinth Screening
✨Tip Number 1
Familiarise yourself with the core technologies mentioned in the job description, such as Node.js, React, and Elasticsearch. Having hands-on experience or even personal projects using these technologies can give you a significant edge during interviews.
✨Tip Number 2
Engage with online communities or forums related to financial crime technology. This will not only enhance your understanding of the industry but also help you network with professionals who might provide insights or referrals for the role.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've solved complex technical issues. Being able to articulate your problem-solving process and how you collaborated with teams will demonstrate your fit for the role.
✨Tip Number 4
Showcase your communication skills by practicing explaining complex concepts in simple terms. This is crucial for a Software Support Engineer, as you'll need to liaise with both technical teams and customers effectively.
We think you need these skills to ace Software Support Engineer - Labyrinth Screening
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Software Support Engineer position. Familiarise yourself with the technologies mentioned, such as Node.js, React, and Elasticsearch, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise any experience you have with the core technologies listed in the job description. If you've worked on similar projects or have relevant skills, make sure to showcase them clearly.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for combating financial crime through technology. Mention how your skills can contribute to the mission of Ripjar and why you're excited about this opportunity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a technical support role.
How to prepare for a job interview at Ripjar
✨Understand the Technology Stack
Familiarise yourself with the core technologies mentioned in the job description, such as Node.js, React, and Elasticsearch. Being able to discuss your experience with these technologies will show your potential employer that you are prepared and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. This role involves deep investigations into performance and functional problems, so showcasing your analytical skills will be crucial.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining complex concepts in simple terms, as you may need to interact directly with customers and internal teams. Clear communication can set you apart from other candidates.
✨Show Enthusiasm for Customer Success
Express your passion for helping customers succeed with the software. Discuss any previous experiences where you have gone above and beyond to assist users, as this aligns with the company's mission to combat financial crime.
