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- Tasks: Lead customer success initiatives and ensure clients thrive with our products.
- Company: Join Ripjar, a forward-thinking IT services company focused on customer satisfaction.
- Benefits: Enjoy remote work, competitive salary, 25 days leave plus your birthday off, and top tech.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: 3-5 years in customer success or account management, preferably in SaaS.
- Other info: Opportunity for growth and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. The role We are seeking a dynamic, results-driven and customer-centric Sr. Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with excellent communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What You\’ll Be Doing As a Sr. Customer Success Manager, you will ensure that our customers are set up for long-term success and have a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships with customers, understanding their specific needs and goals Guide new clients through the onboarding process and ensure they understand how to effectively use the Ripjar product Identify and address potential issues before they escalate, providing solutions and support Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion Help customers understand and realize the full value of the product and how it aligns with their goals Track key performance indicators (KPI\’s) and provide reports on customer health and satisfaction Lead customer engagement initiatives such as executive business reviews and feature request meetings, etc. Collaborate closely with Product and Engineering to improve the product and user experience, based on feedback gathered from customers Work with Sales to identify opportunities to up-sell and cross-sell additional product Enhance customer training programs Support the SVP, Head of Global Customer Success in the build out of the function Requirements Skills and Experience: Degree in computer science, business or relevant experience and authorisation to work in the country of hire. 3 -5 years\’ experience in system implementation or change management, supporting a range of customers from SMB to Enterprise customers Minimum 3 years working in a SaaS and Enterprise software company Minimum of 5 years in a Customer Success Manager/Relationship Manager/Account Manager role Experience working with clients in the AML/KYC domain is preferred Excellent communications and interpersonal skills Excellent organisational, analytical and problem-solving skills Demonstrated client relationship, communication and presentation skills Ability to travel (travel between our office and client premises may be required Benefits Why we think you\’ll enjoy it here: Competitive salary DOE 25 days annual leave + your birthday off, rising to 30 days after 5 years of service Fully remote working with occasional travel Life assurance Private Family Healthcare Employee Assistance Programme Company contributions to your pension Enhanced maternity/paternity pay The latest tech including a top of the range MacBook Pro Offices equipped with well-stocked pantries with food, snacks and drinks when in the office Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Ripjar by 2x Get notified about new Customer Success Manager jobs in Bristol, England, United Kingdom . Bristol, England, United Kingdom 1 week ago Bristol, England, United Kingdom 3 weeks ago Marketing Manager (Content and Comms Lead) Newport, Wales, United Kingdom 4 weeks ago Easton-In-Gordano, England, United Kingdom 2 weeks ago Buckinghamshire, England, United Kingdom 2 days ago Clinical Territory Account Manager – S West England Bristol, England, United Kingdom 2 weeks ago Filton, England, United Kingdom 2 weeks ago Bristol, England, United Kingdom 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Senior Customer Success Manager employer: Ripjar
Contact Detail:
Ripjar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the specific needs of customers in the AML/KYC domain. Understanding the challenges they face will help you demonstrate your expertise and how you can provide tailored solutions.
✨Tip Number 2
Network with current or former Customer Success Managers in SaaS companies. They can offer valuable insights into the role and share experiences that could help you stand out during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer adoption and satisfaction in previous roles. Highlighting measurable outcomes will showcase your impact and align with the expectations for this position.
✨Tip Number 4
Research Ripjar's products thoroughly. Being able to articulate how you would help customers maximise their use of these products will demonstrate your commitment and readiness for the role.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in SaaS and Enterprise software. Emphasise your skills in relationship management and any specific achievements that demonstrate your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your background aligns with the role. Mention specific experiences where you've successfully guided clients through onboarding or resolved issues proactively.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of how you've effectively communicated with clients or collaborated with teams. This could be in the form of a project summary or a brief anecdote.
Highlight Relevant Metrics: If possible, include metrics that showcase your impact in previous roles, such as customer retention rates, satisfaction scores, or successful upsell initiatives. This will help demonstrate your results-driven approach.
How to prepare for a job interview at Ripjar
✨Understand the Customer Success Landscape
Familiarise yourself with the principles of customer success, especially in a SaaS environment. Be prepared to discuss how you can drive customer adoption and loyalty, as well as share examples of how you've successfully managed client relationships in the past.
✨Showcase Your Communication Skills
As a Senior Customer Success Manager, excellent communication is key. Practice articulating your thoughts clearly and concisely. Be ready to demonstrate how you've effectively communicated with clients and internal teams to resolve issues and enhance customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss specific scenarios where you've identified potential issues before they escalated and how you provided solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company and Its Products
Gain a solid understanding of Ripjar's products and services. Be ready to discuss how you can help customers realise the full value of these offerings. Showing that you've done your homework will demonstrate your genuine interest in the role and the company.
