At a Glance
- Tasks: Lead a team to manage and optimise our hybrid cloud infrastructure.
- Company: Join Ripjar, a tech company fighting financial crime with innovative software solutions.
- Benefits: Enjoy a competitive salary, remote work, 25 days leave plus your birthday off, and more!
- Other info: Work fully remotely with occasional office visits and enjoy the latest tech tools.
- Why this job: Make a real impact in combating financial crime while working with cutting-edge technology.
- Qualifications: 5+ years in operations management with expertise in hybrid cloud environments and team leadership.
The predicted salary is between 60000 - 84000 £ per year.
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Ripjar specialises in the development of software and data products that help governments and organisations combat serious financial crime. Our technology is used to identify criminal activity such as money laundering and terrorist financing and enables organisations to enforce sanctions at scale to help combat rogue entities and state actors.
Team Mission:
The core infrastructure team at Ripjar is responsible for commissioning and maintaining the underlying IT infrastructure that supports the company's data analytics and intelligence solutions. These systems are provisioned in a hybrid public/private cloud environment and include the underlying clusters used for large scale analytics as well as internal tooling and customer facing SaaS service.
Position Overview:
The DevOps Team Lead will oversee the day-to-day management of the core-infrastructure team (currently 5 headcount), ensuring the efficient provisioning, monitoring, maintenance, and troubleshooting of our mixed public and private cloud environment. This role requires a strategic mindset to design and implement infrastructure improvements while managing performance, capacity, and cost. The role holder will collaborate closely with Product, Delivery, Engineering, and Security to align infrastructure capabilities with business needs alongside regulatory requirements.
Key Responsibilities:
Team Leadership
- Coordination: Oversee the day-to-day activities of the operations team, ensuring that processes run smoothly and efficiently. This includes assigning tasks, monitoring progress, and addressing any issues that arise
- Technical Oversight: Design and implement improvements to existing infrastructure as well as new services. Evaluate the benefits of third-party managed solutions vs internal provision.
- Performance Management: Assess and improve the performance of core-infrastructure team members, fostering a culture of continuous development
Operations Management
- Process Management: Establish and optimise processes that enable the team to independently handle routine tasks
- Jira Service Desk: Operate an internal facing service desk ensuring triage and timely ticket management as well as evolving ticket types to streamline support requests
- Out-of-Hours Support: Coordinate out-of-hours support activities, ensuring a collective knowledge base for non-trivial SaaS support issues
- Incident Response: Manage and contribute to incident response efforts for infrastructure-related issues, ensuring timely resolutions
Capacity & Cost Management
- Capacity Planning: Conduct infrastructure capacity planning, utilising metrics to inform decisions and ensure readiness for business scaling
- Cost Tracking & Optimization: Monitor and optimise costs associated with infrastructure and services, ensuring alignment with budgetary goals.
Compliance & Audits
- Compliance: Manage and contribute to recurring annual compliance activities, including ISO27001 and SOC2 audits, in collaboration with the respective audit teams and third-party advisors
- Security: Ensure security best practice including identifying potential threats and vulnerabilities, designing secure software systems, and implementing robust security measures
- Disaster Recovery Testing: Participate in disaster recovery testing, ensuring robust recovery processes are in place
In addition to the above the role holder should remain technically proficient such that they can contribute to the daily activities of the team including provisioning, monitoring, maintenance, and troubleshooting of our core services.
Requirements:
- Minimum of 5 years in operations management, particularly within a platform / core infrastructure team (or equivalent)
- Proven ability to lead, mentor, and develop team members, fostering a culture of continuous improvement
- Proficiency in managing hybrid cloud environments (both public and private) and familiarity with relevant technologies and platforms (e.g., AWS, Azure, Google Cloud). Our production workloads are currently hosted in AWS.
- Proficiency in infrastructure provisioning, systems administration and monitoring tools. We use Terraform, Ansible, k8s and Datadog to manage a range of RHEL/Rocky 9 hosts. Our analytics clusters make use of Spark, HBASE and HDFS.
- Experience in designing and implementing scalable infrastructure solutions, ideally with some exposure to parallel processing environments used for large-scale analytics
- An appreciation of security best practice in areas such as network security, threat modelling, vulnerability assessment, IAM, SIEM and incident response.
- Skills in system monitoring, performance tuning, and troubleshooting infrastructure and micro-service-based architectures
- Understanding of compliance frameworks like ISO 27001 and SOC 2, and experience in managing audits and compliance activities
- Familiarity with incident response processes and tools, ensuring timely resolution of issues
Benefits:
- Competitive salary up to £100,000
- 25 days annual leave + your birthday off, rising to 30 days after 5 years of service
- Fully remote working with occasional office travel
- 35 hour working week
- Private Family Healthcare
- Employee Assistance Programme
- Company contributions to your pension (Salary exchange scheme)
- Enhanced maternity/paternity pay
- The latest tech including a top of the range MacBook Pro
- Free food and drink
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Industries
IT Services and IT Consulting
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DevOps Team Lead employer: Ripjar
RipJar is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those looking to make a significant impact in the global SaaS marketing landscape. With a focus on employee growth and development, we offer ample opportunities for professional advancement while working remotely from the picturesque town of Cheltenham. Join us to be part of a forward-thinking team that values creativity and strategic thinking in driving meaningful change within the financial crime and compliance sectors.
StudySmarter Expert Advice🤫
We think this is how you could land DevOps Team Lead
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ripjar values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Ripjar might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
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✨Direct Apply to Ripjar
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We think you need these skills to ace DevOps Team Lead
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ripjar.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ripjar. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ripjar
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
