Utilities Service Technician

The purpose of this role is to provide specialist training and support for the avoidance of underground and over‑ground services. You will also be required to undertake surveys of complex sites to assist in our design and build programme with our various clients.

Responsibilities

• Provide support to all teams across several contracts for avoidance of underground services.
• Offer skilled advice to operational teams following surveys, on safe excavation methods.
• Train operatives in the effective use of cable detection equipment and techniques.
• Train operatives in the understanding of public utility plans and drawings.
• Liaise and train the supply chain on cable detection equipment and public utility plans.
• Coordinate with utility companies and clients/consultants to obtain site plans of underground and overhead plant.
• Investigate instances of damage to utility plant and recommend actions to prevent recurrence.
• Maintain records of all training provided and report progress to Operations Managers.
• Act as contract champion for hazard identification, risk assessment and interpretation of site plans.
• Lead and coordinate contract training and practical use of equipment.
• Develop and update training for planning work, using cable plans, locating devices and safe digging practices in accordance with company procedures.
• Conduct ad‑hoc site audits to ensure compliance with company procedures.
• Ensure compliance with Ringway Health and Safety Policies and Procedures.
• Follow and utilise the Business Management System.
• Assist with incident investigations and support the appointment investigating officer.
• Stay aware of developments and improvements in technology used to detect services.
• Participate in working groups as required, representing the company.

Desirable Skills

• Skilled in the use of all equipment used in the detection of utility services.
• Ability to conduct effective training with staff, operatives and subcontractors.
• Understanding of the principles of appropriate health and safety.
• Competent with Microsoft Office Suite including Word, Excel and relevant software.
• Ability to work unsupervised.
• Ability to prioritise work and manage workload.
• Ability to generate GS6 assessments for overhead cables.
• Knowledge of the New Roads and Street Works Act 1991 (NRSWA) and associated codes of practice.

General Competencies

• Hands‑on and active support for colleagues.
• Professional and tidy appearance.
• Courteous and prompt telephone manner.
• Achieving performance targets and KPIs.
• Consistently working at a level consistent with, or higher than, agreed divisional service levels.
• Ensuring staff are sufficiently managed and trained to company and legal specifications.
• All correspondence acknowledged or acted upon within 48 hours of receipt.
• All reports submitted within 1 day of close of reporting period.

Contract Details

• Contract Type: Permanent
• Hours: Full Time – 40 hours per week, Monday to Friday

Equality, Diversity and Inclusion

Ringway recognises the importance of helping employees balance their work and home life by offering flexible working arrangements, including working from home. We promote fairness, inclusion and respect, recognising and celebrating individual differences and ensuring equitable opportunity and fair treatment for all current and potential employees. We encourage applications from all backgrounds. If you require reasonable adjustments as part of the application process, please contact us directly.