At a Glance
- Tasks: Manage incidents and coordinate emergency responses in a dynamic control room environment.
- Company: Join Ringway, a leader in highway management with a focus on teamwork and innovation.
- Benefits: Enjoy flexible working arrangements, competitive salary, and opportunities for professional growth.
- Other info: Embrace diversity and enjoy a supportive workplace culture that values every individual.
- Why this job: Make a real difference in your community by ensuring safe and efficient road networks.
- Qualifications: Strong communication skills and tech-savvy; control room experience is a plus.
The predicted salary is between 30000 - 40000 € per year.
Ringway is looking to appoint a Control Room Operative to support daily control room operations on the Hertfordshire highways contract. This role is critical to ensuring emergency responses, network monitoring and control room tasks are delivered in line with contractual requirements and service standards.
Duties
- Reporting to the Team Leader, you will play a key role in managing incidents, coordinating works, supporting Intelligent Traffic Systems (ITS) and providing essential administrative and system support to the wider contract.
- Emergency Services & Incident Management
- Proactively manage incoming enquiries and defects via the CONFIRM system
- Handle calls from Emergency Services and coordinate appropriate responses
- Apply the Defect Management Approach (DMA) to prioritise and allocate defects
- Schedule and monitor works with Operations teams
- Process follow‑on works for permanent repairs
- Monitor emergency performance and elevate suspended jobs immediately
- Support winter service administration activities
- ITS Systems & Network Monitoring
- Monitor traffic conditions across the Hertfordshire network
- Provide real‑time information to stakeholders and the public
- Proactively manage the network using ITS systems and tools
- Liaise with Network Management, Emergency Services and National Highways
- Carry out first‑line fault management using IMTRAC
- Assist with switch‑outs and follow‑on works for permanent repairs
- Road Space Booking
- Apply permits and raise TTRNs in line with requirements
- Provide support to road space booking activities on the contract
- Maintain a working understanding of EEPS processes
- Mobile Device & Administrative Support
- Provide first‑line support for contract mobile devices
- Liaise with O2 for new device set‑ups and password management
- Deliver accurate and timely administrative support across the contract
Person Specification
- Strong communication skills and professional telephone manner
- Confident using technology and multiple systems
- Proficient in Microsoft Office
- Proactive, hands‑on approach
- Smart, professional appearance
- Control Room experience desirable but not essential
- Knowledge of the Hertfordshire highway network beneficial
Contract Type
- Permanent
- Hours: Full Time – 40 hours a week, Monday to Friday
Fairness, Inclusion and Respect
Fairness, Inclusion and Respect (FIR) at Ringway is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process please contact us directly. Ringway recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
Priority Response Officer in Stevenage employer: Ringway London
Ringway is an exceptional employer that prioritises fairness, inclusion, and respect, fostering a diverse work culture where every employee's unique qualities are valued. With a commitment to employee growth, we offer flexible working arrangements and opportunities for professional development, making it an ideal place for those seeking meaningful and rewarding employment in the Hertfordshire area.
StudySmarter Expert Advice🤫
We think this is how you could land Priority Response Officer in Stevenage
✨Tip Number 1
Get to know the company! Research Ringway and their values, especially around fairness and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Priority Response Officer, you'll need to handle calls and manage incidents effectively. Role-play with a friend or family member to get comfortable with the types of scenarios you might face.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've successfully managed emergencies or coordinated tasks. This will demonstrate your hands-on approach and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to the Hertfordshire highways contract.
We think you need these skills to ace Priority Response Officer in Stevenage
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the job description. We want to see how you can bring value to our team, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills:Since strong communication is key for this role, use your application to demonstrate your professional telephone manner and clarity in writing. We’re looking for candidates who can convey information effectively, so let that shine through!
Be Proactive and Hands-On:In your application, emphasise your proactive approach and any hands-on experience you have. We love candidates who take initiative, so share examples of how you've tackled challenges or managed incidents in the past.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ringway London
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Priority Response Officer. Familiarise yourself with the key tasks like managing incidents and coordinating with Emergency Services. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, practice articulating your thoughts clearly. Prepare examples from your past experiences where you effectively handled enquiries or coordinated responses. This will highlight your ability to manage calls professionally and efficiently.
✨Get Comfortable with Technology
As the job involves using various systems like CONFIRM and IMTRAC, brush up on your tech skills. If you have experience with similar systems, be ready to discuss it. If not, consider doing a bit of research or even a quick tutorial to show your willingness to learn.
✨Dress the Part
First impressions matter! Make sure you present yourself smartly and professionally for the interview. A polished appearance can convey your seriousness about the role and your understanding of the professional environment you'll be working in.
