Network Steward in London

Business Unit: 5023 Hounslow Highways Limited

Location: Hounslow

Practice: To develop, implement, improve and maintain a designated area of the highway infrastructure of the borough’s network through effective inspection, assessment and recording, including financial management within budget and necessary quality levels in the context of providing excellent customer service. To ensure systematic and purposeful reviews of highway inspection, local environment quality assessment and recording. To implement the agreed objectives derived from legislation, codes of practice, national and London guidance and relevant business plans in consultation with line management. Enforcement activities and educational behaviour change programme to ultimately improve the area. As a key role in day‑to‑day operations, you will need to work well under pressure and communicate at all levels.

Duties:

• Undertake inspections and surveys that provide accurate, timely and relevant information reports on the overall condition of the highway network, cycle routes, footways, footpaths and public rights of way, including those of work promoters and statutory undertakers.
• Undertake utility inspections as per the New Roads and Street Works Act 1991.
• Undertake streetscene enforcement using the Highways Act 1980 and Environmental Protection Act 1990.
• Identify specific street‑scene problems such as fly‑tipping, littering, graffiti and fly‑posting and take action to resolve the problems.
• Develop, implement and review the frequency of safety inspections, together with the nature and speed of maintenance response to identified defects, underpinned by a risk assessment including a risk register.
• Set up systems to record data and information from all inspections and surveys together with immediate or programmed action, including nil returns, and utilize with other relevant data for regular reviews of maintenance practice.
• Undertake local environmental quality inspections and interpret data to improve streetscene.
• Ensure the accuracy and reliability of data collection and processing to produce information on statutory and local performance indicators, spending levels and priorities for a robust maintenance regime.
• Adopt approved policies and priorities for winter services and sustainability that are coherent with wider objectives for transport integration, network management and operation.
• Operate and utilize information and communication technology as appropriate to the post’s area of responsibility and identify new ICT applications that would improve overall efficiency.
• Issue relevant notices or information in accordance with relevant legislation to illegally parked vehicles in hardstandings.
• Record accurate and consistent information relating to the issuing of notices.
• Identify associated risks related to achieving successful outcomes, ensuring mitigations are in place and actions undertaken.
• Help maintain integrity by ensuring controls and procedures are followed.
• Motivate self and others.
• Maintain customer focus by following procedures and controls.
• Assist with all enquiries and communications from a variety of sources, mainly members of the public.
• Build up a network of stakeholders within the wards you manage.

Person Specification:

• Educated to a standard that allows uptake of further training, relevant qualifications and ongoing career development.
• Demonstrable experience with highways inspection and assessment in an urban environment.
• Support staff with diverse skills and manage work areas by promoting equality of opportunity and diversity.
• Understand policy integration in planning and delivery of local services in an urban environment.
• Good communication skills and the ability to build good relationships.
• Experience of looking holistically at a problem and working through the elements to resolution.
• Record accurate data and analyse large amounts of data to support work.
• Ability to follow a set process and develop complex processes to maximise efficiency while staying within performance targets and legal guidance.
• Possession of necessary certifications or ability to work towards Streetworks Qualification Registration.
• Proof of exposure to and training in carrying out detailed safety and service inspections and condition surveys at defined frequencies.
• Demonstrative knowledge of how performance is measured and the mechanisms for monitoring performance targets.
• Understand IT systems and mobile working technology.

Contract Type: Permanent

Hours: Full Time – 40 hours, Monday to Friday

Fairness, Inclusion and Respect: Ringway recognises the importance of balancing work and home life by offering flexible working arrangements, including working from home. We commit to equity of opportunity, fair treatment of all current and potential employees and encourage job applications from all. Reasonable adjustments can be made to the application process if required.