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- Tasks: Engage with the community and manage local highway maintenance requests.
- Company: Join Ringway Jacobs, a top highways service provider in the UK since 2005.
- Benefits: Enjoy competitive salary, sick pay, extra leave options, and discounts through RJ Rewards.
- Why this job: Make a real impact in your community while developing your skills in a supportive environment.
- Qualifications: Full UK driving licence required; strong communication and IT skills essential.
- Other info: We value diversity and are committed to an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for two proactive Local Highways Officers to join our Maintenance team, acting as the public face of Cheshire East Highways. In this vital role, you will handle local enquiries and service requests, engage with the community (including parish and town councils), and ensure that highway maintenance works are identified, ordered, and delivered in line with policy, contract requirements, and business objectives. You will work both independently and as part of a team to maintain a high level of customer service, ensure a safe highway network, and help deliver continuous improvements across the service.
Key Responsibilities
- Receive and respond to enquiries and service requests for your local area.
- Conduct inspections and investigations to determine appropriate actions.
- Meet with customers on-site, explain technical issues clearly, and manage expectations.
- Build strong relationships with town and parish councils and local community groups.
- Develop and implement solutions to support and improve service delivery.
- Order maintenance works and produce high-quality documentation.
- Support responses to highway incidents, emergencies, and adverse weather events.
- Contribute to team improvements, innovation, and excellent customer outcomes.
About You
- Full UK driving licence (essential).
- Excellent verbal and written communication skills.
- Strong IT skills, especially Microsoft Office; GIS experience desirable.
- Experience engaging with customers, including in challenging situations.
- Knowledge of highway maintenance methods and techniques (desirable).
- Ability to plan, prioritise, and use initiative under pressure.
- Strong problem-solving, analytical, and relationship-building abilities.
- HNC in Construction or equivalent (desirable).
- Knowledge of Health & Safety legislation, including CDM (desirable).
Benefits
At Ringway Jacobs, we recognise that our people are at the heart of our success. We offer continuous learning, development opportunities, and the flexibility to help you balance work and life. In return for your dedication, you will receive:
- Competitive salary
- Sick Pay
- Opportunity to purchase up to 5 extra days of annual leave
- Discounts on restaurants, holidays, days out, and more through the “RJ Rewards” app
- Life Assurance
- Employee Assistance Programme
- Pension scheme
The Company
We are Ringway Jacobs, a leading highways service provider supporting local authorities across the UK. Since 2005, we have combined engineering expertise, innovation, and customer focus to deliver best-in-class road network management solutions. We proudly manage over 10,000 miles of highways, 10,000 miles of footway, nearly 7,800 miles of public rights of way, and 242,000 street lights — always aiming for safe, sustainable service excellence through passion, integrity, and collaboration.
If you want to play a key role in your local community and help keep our highways safe and well-maintained, we’d love to hear from you! If you need any reasonable adjustments during the application process, please contact us directly. Ringway Jacobs is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
Local Highways Officer employer: Ringway Jacobs
Contact Detail:
Ringway Jacobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Highways Officer
✨Tip Number 1
Familiarise yourself with the local area and its specific highway issues. Understanding the community's needs will help you engage effectively with residents and local councils, showcasing your proactive approach.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical issues to non-experts. Being able to convey complex information clearly will set you apart during interviews and on-site meetings.
✨Tip Number 3
Network with current or former Local Highways Officers if possible. They can provide insights into the role and share tips on how to excel in the position, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing examples of past experiences where you've successfully managed challenging situations. This will highlight your capability to handle the demands of the role effectively.
We think you need these skills to ace Local Highways Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Local Highways Officer. Familiarise yourself with the key tasks mentioned in the job description, such as handling enquiries and engaging with the community.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your communication skills, problem-solving abilities, and any experience in highway maintenance or customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention specific examples of how your background makes you a great fit for the Local Highways Officer position and how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ringway Jacobs
✨Know Your Local Area
Familiarise yourself with the Cheshire East area and its specific highway issues. Being able to discuss local concerns and demonstrate your understanding of the community will show your commitment to the role.
✨Demonstrate Communication Skills
Prepare to showcase your verbal and written communication abilities. You may be asked to explain technical issues clearly, so practice articulating complex ideas in simple terms, especially in relation to highway maintenance.
✨Showcase Problem-Solving Abilities
Be ready to discuss past experiences where you successfully resolved challenges, particularly in customer service or project management. Highlight your analytical skills and how you've used them to improve service delivery.
✨Build Rapport with the Community
Think about ways you've engaged with customers or community groups in the past. Be prepared to share examples of how you built relationships and managed expectations, as this is crucial for the role.
