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- Tasks: Engage with the community and manage local highway maintenance requests.
- Company: Join Ringway Jacobs, a top highways service provider in the UK since 2005.
- Benefits: Enjoy competitive salary, flexible work-life balance, and discounts through the RJ Rewards app.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Full UK driving licence and strong communication skills are essential; experience in customer engagement is a plus.
- Other info: We value diversity and are committed to creating an inclusive workplace for everyone.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for two proactive Local Highways Officers to join our Maintenance team, acting as the public face of Cheshire East Highways. In this vital role, you will handle local enquiries and service requests, engage with the community (including parish and town councils), and ensure that highway maintenance works are identified, ordered, and delivered in line with policy, contract requirements, and business objectives.
You will work both independently and as part of a team to maintain a high level of customer service, ensure a safe highway network, and help deliver continuous improvements across the service.
Key Responsibilities- Receive and respond to enquiries and service requests for your local area.
- Conduct inspections and investigations to determine appropriate actions.
- Meet with customers on-site, explain technical issues clearly, and manage expectations.
- Build strong relationships with town and parish councils and local community groups.
- Develop and implement solutions to support and improve service delivery.
- Order maintenance works and produce high-quality documentation.
- Support responses to highway incidents, emergencies, and adverse weather events.
- Contribute to team improvements, innovation, and excellent customer outcomes.
- Full UK driving licence (essential).
- Excellent verbal and written communication skills.
- Strong IT skills, especially Microsoft Office; GIS experience desirable.
- Experience engaging with customers, including in challenging situations.
- Knowledge of highway maintenance methods and techniques (desirable).
- Ability to plan, prioritise, and use initiative under pressure.
- Strong problem-solving, analytical, and relationship-building abilities.
- HNC in Construction or equivalent (desirable).
- Knowledge of Health & Safety legislation, including CDM (desirable).
At Ringway Jacobs, we recognise that our people are at the heart of our success. We offer continuous learning, development opportunities, and the flexibility to help you balance work and life. In return for your dedication, you will receive:
- Competitive salary
- Sick Pay
- Opportunity to purchase up to 5 extra days of annual leave
- Discounts on restaurants, holidays, days out, and more through the “RJ Rewards” app
- Life Assurance
- Employee Assistance Programme
- Pension scheme
We are Ringway Jacobs, a leading highways service provider supporting local authorities across the UK. Since 2005, we have combined engineering expertise, innovation, and customer focus to deliver best-in-class road network management solutions. We proudly manage over 10,000 miles of highways, 10,000 miles of footway, nearly 7,800 miles of public rights of way, and 242,000 street lights — always aiming for safe, sustainable service excellence through passion, integrity, and collaboration.
If you want to play a key role in your local community and help keep our highways safe and well-maintained, we’d love to hear from you! If you need any reasonable adjustments during the application process, please contact us directly. Ringway Jacobs is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees.
Locations
Local Highways Officer employer: Ringway Jacobs
Contact Detail:
Ringway Jacobs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Local Highways Officer
✨Tip Number 1
Familiarise yourself with the local area and its specific highway issues. Understanding the community's needs and concerns will help you engage effectively with residents and local councils, showcasing your commitment to improving their environment.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical issues in layman's terms. Being able to convey complex information clearly will be crucial when dealing with enquiries and managing customer expectations.
✨Tip Number 3
Network with local community groups and councils before applying. Building relationships in advance can give you insights into their priorities and challenges, making you a more attractive candidate who understands the role's impact on the community.
✨Tip Number 4
Stay updated on highway maintenance methods and relevant legislation, such as Health & Safety regulations. Demonstrating your knowledge in these areas during interviews will show that you're proactive and well-prepared for the role.
We think you need these skills to ace Local Highways Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Local Highways Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in customer service, community engagement, or highway maintenance. Use specific examples to demonstrate your problem-solving and relationship-building abilities.
Showcase Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure that your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated technical issues to non-technical audiences.
Demonstrate Initiative and Problem-Solving: Provide examples in your application that showcase your ability to plan, prioritise, and use initiative under pressure. Highlight any situations where you successfully developed and implemented solutions to improve service delivery.
How to prepare for a job interview at Ringway Jacobs
✨Know Your Local Area
Familiarise yourself with the Cheshire East area and its specific highway issues. Being able to discuss local challenges and potential solutions will show your commitment and understanding of the role.
✨Demonstrate Communication Skills
Prepare to showcase your verbal and written communication skills. Think of examples where you've successfully engaged with customers or resolved conflicts, as this is crucial for the role.
✨Highlight Problem-Solving Abilities
Be ready to discuss past experiences where you identified problems and implemented effective solutions. This will demonstrate your analytical skills and ability to work under pressure.
✨Showcase Teamwork and Independence
Prepare examples that illustrate your ability to work both independently and as part of a team. This balance is essential for maintaining high customer service levels and achieving business objectives.
