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For Companies At a Glance
- Tasks: Be the go-to person for UK customers, ensuring they get the most from our platform.
- Company: Join a fast-growing tech company with a vibrant culture in London.
- Benefits: 28 paid holidays, hybrid work, and £200 monthly travel allowance.
- Other info: Exciting career progression and opportunities to visit our Paris HQ.
- Why this job: Make a real impact by driving customer success and building strong relationships.
- Qualifications: 3-5 years in Customer Success or Account Management, ideally in SaaS.
The predicted salary is between 45000 - 55000 £ per year.
As part of our London-based team, you’ll be the face of Ringover for our UK customers. Your mission: drive adoption, retention, and growth by ensuring every customer extracts maximum value from our platform. You’ll work closely with our CSM team, UK Head of Sales, Account Executives, and Product team to create a seamless experience — from onboarding to renewal — while spotting opportunities to expand usage and deepen relationships.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of UK customers
- Guide new clients through onboarding, training, and initial setup
- Proactively monitor account health and ensure renewal and retention targets are met
- Identify upsell and cross-sell opportunities in partnership with the Sales team
- Collaborate with Sales, Product and Engineering to relay customer feedback and feature requests
- Conduct regular business reviews to measure value and ROI
Required Skills and Attributes
- At least 3 to 5 years’ experience in Customer Success, Account Management or post-sales SaaS role, ideally in the ATS, HR tech, or recruitment tech space
- Experience leading and supporting end-to-end SaaS implementations and rollouts, including planning, configuration, deployment, and user adoption.
- Demonstrates a proactive, solutions-oriented mindset with a strong focus on delivering effective outcomes that meet customer needs.
- Strong relationship management and communication skills – comfortable engaging C-level stakeholders
- Data-driven mindset with the ability to translate customer usage data into actionable insights
- Highly organized and capable of managing multiple customers and priorities simultaneously
- Native in English; French is a bonus
- Ability to understand, challenge, and adapt internal processes to fit the specific needs of the UK market
- Comfortable in a fast-paced, startup-style environment and eager to take ownership
BONUS
- Understanding of the recruitment market and experience with Bullhorn
- Technical background with integrations
Whats on offer:
- Join a fast growing company with career progression
- 28 paid holidays (includes UK bank holidays)
- Hybrid working environment from our offices in Liverpool Street
- Laptop, headset and other work equipment provided
- Trips to visit our Paris HQ for training and company events
- £200 towards your London travel every month!
Customer Success Manager - UK in London employer: Ringover Group
Contact Detail:
Ringover Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - UK in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Ringover on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by understanding Ringover's platform inside out. Familiarise yourself with their features and think about how you can help customers maximise their value from it. This will show your genuine interest and proactive mindset!
✨Tip Number 3
Showcase your relationship management skills during interviews. Share specific examples of how you've successfully engaged with clients, especially C-level stakeholders, and how you’ve driven adoption and retention in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Customer Success Manager - UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in customer success, account management, and any relevant SaaS roles. We want to see how your skills align with our mission at Ringover!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can drive adoption and retention for our UK customers. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you’ve driven value in previous roles. We’re all about data-driven insights, so make sure to include those!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ringover Group
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge, especially in the SaaS space. Be ready to discuss your experience with onboarding, training, and how you've driven customer retention in previous roles. This will show that you understand the core responsibilities of the position.
✨Show Off Your Relationship Skills
Prepare examples of how you've built strong relationships with clients, particularly C-level stakeholders. Think about specific situations where your communication skills made a difference. This is crucial for a role that involves engaging with customers and ensuring their success.
✨Be Data-Driven
Since the role requires a data-driven mindset, come prepared with examples of how you've used customer data to drive insights and improve outcomes. Discuss any tools or metrics you've used to monitor account health and how you've translated that into actionable strategies.
✨Understand the UK Market
Familiarise yourself with the specific needs of the UK market, especially in the recruitment tech space. Be ready to discuss how you would adapt internal processes to better serve UK customers. This shows that you're not just a fit for the role, but also for the company's mission in the region.