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For Companies At a Glance
- Tasks: Be the go-to person for UK customers, ensuring they thrive with our cloud communication platform.
- Company: Join Ringover, a fast-growing SaaS provider revolutionising cloud communications.
- Benefits: Enjoy hybrid work, career progression, and regular trips to Paris.
- Why this job: Make a real impact by helping customers succeed and grow their businesses.
- Qualifications: 2+ years in Customer Success or Account Management, strong communication skills.
- Other info: Dynamic startup environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Ringover
Ringover is a global SaaS provider of worldâclass cloud communication software, serving enterprises across the UK, US, and Europe. With a 100% cloudâbased platform integrating telephony, video conferencing, chat, and team messaging, our mission is simple: unlock the power of conversations for our customers. Headquartered in Paris and founded in 2005, Ringover has grown rapidly and now supports over 10,000 businesses worldwide. Following our recent $32 million funding round, we are expanding our UK presence â and looking for a talented Customer Success Manager to help our customers thrive.
About the Role
As part of our Londonâbased team, you will be the face of Ringover for our UK customers. Your mission: drive adoption, retention, and growth by ensuring every customer extracts maximum value from our platform. You will work closely with our CSM team, UK Head of Sales, Account Executives, and Product team to create a seamless experience â from onboarding to renewal â while spotting opportunities to expand usage and deepen relationships.
Key Responsibilities
- Serve as the primary point of contact for a portfolio of UK customers.
- Guide new clients through onboarding, training, and initial setup.
- Proactively monitor account health and ensure renewal and retention targets are met.
- Identify upsell and crossâsell opportunities in partnership with the Sales team.
- Collaborate with Sales, Product and Engineering to relay customer feedback and feature requests.
- Conduct regular business reviews to measure value and ROI.
- Maintain accurate records of account activities and health in Salesforce.
Required Skills and Attributes
- At least 2 years' experience in Customer Success, Account Management or postâsales SaaS role, ideally in the ATS, HR tech, or recruitment tech space.
- Strong relationship management and communication skills â comfortable engaging Câlevel stakeholders.
- Dataâdriven mindset with the ability to translate customer usage data into actionable insights.
- Highly organized and capable of managing multiple customers and priorities simultaneously.
- Native in English; French is a bonus.
- Comfortable in a fastâpaced, startupâstyle environment and eager to take ownership.
What's on Offer
- Join a fastâgrowing scaleâup with clear career progression opportunities.
- Hybrid work environment â London office near Liverpool Street.
- Laptop, headset, and full remote setup provided.
- Onboarding and training at our Paris HQ.
- Regular team trips to Paris for workshops and company events.
- ÂŁ200 monthly travel allowance for your London commute.
Why Join Us?
- Love building longâterm relationships and seeing your customers succeed.
- Have a consultative mindset and are naturally curious about your customers' business challenges.
- Enjoy collaborating crossâfunctionally with Sales, Product, and Marketing teams.
- Are ambitious, proactive, and thrive in a scaling environment.
- Want to make a visible impact in the UK's growth journey.
Interview Process
- Talk with our recruiter to learn more about Ringover.
- Meet the UK Head of Sales.
- Meet our Chief Customer Officer.
- Meet the wider UK team.
Customer Success Manager - UK in London employer: Ringover France
Contact Detail:
Ringover France Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager - UK in London
â¨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Itâs all about making connections that can help you get your foot in the door.
â¨Tip Number 2
Prepare for the interview by researching Ringover and its products. Show us youâre genuinely interested in our mission and how you can contribute to customer success.
â¨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Customer Success Manager. We want to hear how you can drive adoption and retention for our customers.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you top of mind.
We think you need these skills to ace Customer Success Manager - UK in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in customer success or account management, especially in SaaS. We want to see how your skills align with our mission at Ringover!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why youâre passionate about helping customers succeed and how you can contribute to our growth. Be genuine and let your personality come through.
Showcase Your Data Skills: Since we love a data-driven mindset, donât forget to mention any experience you have with analysing customer usage data. Share examples of how you've turned insights into action to improve customer relationships.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates from our team!
How to prepare for a job interview at Ringover France
â¨Know Your Stuff
Before the interview, make sure you understand Ringover's products and services inside out. Familiarise yourself with their cloud communication software and how it benefits customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
â¨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in Customer Success or Account Management. Focus on situations where you've driven customer adoption, retention, or identified upsell opportunities. This will help you illustrate your skills and how they align with what Ringover is looking for.
â¨Engage with Questions
During the interview, donât hesitate to ask insightful questions about the company culture, team dynamics, and how success is measured in the role. This shows your enthusiasm and helps you gauge if Ringover is the right fit for you.
â¨Be Data-Driven
Since the role requires a data-driven mindset, be prepared to discuss how you've used data to inform your decisions in previous positions. Think of examples where you translated customer usage data into actionable insights, as this will resonate well with the interviewers.
