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- Tasks: Support the Property Team with strategic, administrative, and operational tasks.
- Company: Join Ringley, a top-rated property management company with a friendly culture.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic role while enhancing your skills in a regulated industry.
- Qualifications: Strong customer service skills and experience in regulated environments.
- Other info: Be part of a team that values continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
This is a role that is both strategic, administrative, and operational. We are a heavily regulated data-led business with a compliance, finance bias. Whilst we run at 4.6* on Google and Trustpilot, we love improving our service, sharing success with the team, and delivering continuous service improvement by honing our bespoke tech and processes.
There are no ivory towers at Ringley. This is a roll-your-sleeves-up, hands-on role that sits alongside our Head of Property Management. As well as providing active support to the Head of Property, you will manage workflow streams, build deep inter-team trust, and ensure SLA delivery.
Role OverviewWhat we think makes a good Business Support Manager:
- You will have a let's get it done aura, understand that sticking to the process is what protects us and our Clients as well as being both financially literate and risk savvy.
- You will be great at root cause analysis and be a natural problem solver (perhaps with a calming deep breath, but always with a smile).
- Saying that, you will be better still at articulating empathetic, audit-trail heavy, politically sensitive responses to complex queries.
- We will be absolutely able to rely on you to remember to trigger quarterly audit tasks.
In return, you will be part of the friendliest Property Team in the business, with the best 5* reviews out there.
Qualifications- Strong customer service fundamentals
- A highly regulated environment experience
- Financial literacy
- Leadership and responsibility
- Being the one who ensures our office is always fit for an army inspection
- Data management, department workflow audit, management, and step in where there are bottlenecks or catch-up projects
- Research and audit trail analysis to draft responses that uphold a fair position
- Taking a lead role in meeting, onboarding and management of new Clients, even daily Client check-ins if required
- Review and pre-Client sign-off of budgets, as well as mentoring managers who are new to budgeting or whose sites are not performing well to budget
- Using tools like our 'keyword' department-wide inbox search to flush out risks that need same-day attention either personally or via the team
- Upskilling support staff and improving email performance
- Embedding new policy, tech features into day-to-day operations, training and sample testing success to streamline inter-team workflows
- Administrative and operational tasks to ensure smooth business operations and inter-departmental and managerial support
- Managing debtors across the business streams and reviewing purchasing to find savings
Business Support Manager - Property Team in London employer: Ringley Group
Contact Detail:
Ringley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager - Property Team in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by doing your homework. Research the company, understand their values, and think about how your skills align with their needs. Practise common interview questions and come up with examples that showcase your problem-solving abilities and customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in being part of our friendly Property Team. Plus, it gives you a chance to showcase your understanding of our business and what makes you a great fit!
We think you need these skills to ace Business Support Manager - Property Team in London
Some tips for your application 🫡
Show Your Strategic Side: When you're writing your application, make sure to highlight your strategic thinking skills. We want to see how you can manage workflows and support our Head of Property Management effectively. Use examples from your past experiences to demonstrate this.
Be Clear and Concise: In a heavily regulated environment like ours, clarity is key. Keep your application straightforward and to the point. Avoid jargon unless it's necessary, and make sure your responses are easy to follow. We appreciate a well-structured application!
Emphasise Your Problem-Solving Skills: We love a good problem solver! In your application, share instances where you've tackled complex issues with a calm and positive approach. This will show us that you have the right mindset for the role and can handle the challenges that come with it.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our friendly Property Team!
How to prepare for a job interview at Ringley Group
✨Know Your Numbers
Since the role requires financial literacy, brush up on key financial concepts and metrics relevant to property management. Be ready to discuss how you've used these in past roles to drive results.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex queries you've handled in the past. Highlight your root cause analysis skills and how you approached these challenges with a calm and positive attitude.
✨Emphasise Team Collaboration
This position is all about building trust within teams. Share experiences where you've successfully collaborated with others to improve processes or resolve issues, showcasing your 'let's get it done' mindset.
✨Be Ready for Compliance Questions
Given the heavily regulated nature of the business, expect questions around compliance and risk management. Familiarise yourself with relevant regulations and be prepared to discuss how you've navigated these in previous roles.
