Business Support Manager - Property Services Team

This is a role that is both strategic, administrative, and operational. We are a heavily regulated, data-led business with a compliance and finance bias. While we run at 4.6* on Google and Trust Pilot, we love improving our service, sharing success with the team, and delivering continuous service improvement by honing our bespoke tech and processes. There are no ivory towers at Ringley. This is a roll-your-sleeves-up, hands-on role that sits alongside our Head of Property Management.

You will provide active support to the Head of Property Management, manage workflow streams, build deep inter-team trust, and ensure SLAs are delivered. You will have a 'let's get it done' aura, understand that sticking to the process is what protects us and our clients, and be both financially literate and risk savvy. You will excel at root cause analysis and be a natural problem solver. You will also be skilled at articulating empathetic, audit trail-heavy, politically sensitive responses to complex queries. Additionally, you will be relied upon to trigger quarterly audit tasks.

In return, you will be part of the friendliest Property Team in the business, with the best 5* reviews out there.

What We Think Makes a Good Business Support Manager:

• Strong customer service fundamentals
• Experience in a highly regulated environment
• Financial literacy
• Leadership and responsibility

As a Business Support Manager, you will be responsible for:

• Ensuring our office is always fit for an army inspection
• Data management, department workflow audit, and stepping in where there are bottlenecks or catch-up projects
• Research and audit trail analysis to draft responses that uphold a fair position
• Taking a lead role in meeting, onboarding, and management of new clients, including daily client check-ins if required
• Reviewing and pre-client sign-off of budgets, as well as mentoring managers who are new to budgeting or whose sites are not performing well to budget
• Using tools like our 'keyword' department-wide inbox search to flush out risks that need same-day attention either personally or via the team
• Upskilling support staff and improving email performance
• Embedding new policy and tech features into day-to-day operations, training, and sample testing success to streamline inter-team workflows
• Administrative and operational tasks to ensure smooth business operations and inter-departmental support
• Managing debtors across business streams and reviewing purchasing to find savings

Salary: based on experience (basic plus bonus)

Proactive individuals should phone Mary-Anne Bowring on 0207 428 1976 or 0797 4241636 (anytime) as we only recruit proactive people. Ringley Chartered Surveyors is an equal opportunities employer.

The Ringley Group's customer focus sets a benchmark in the industry. We support people who live in communal environments: leaseholders in new build homes, owners who have bought their freehold, and those who rent. All our property people are creative problem solvers and help owners understand their block accounts, trace repairs, plan for decorations, buy the freehold, extend their lease, as well as day-to-day management. The role will also get you networking with our Legal and Final Accounts Officers.

As an award-winning property specialist 5* company, The Ringley Group has gained a reputation as an employer that rewards hard work and develops talent. We put these words into practice by investing in the continuing professional development of our people. We celebrate what we achieve as individuals and as a team.

Established in 1997, the name Ringley was an anagram of our founder’s names. Our logo is a hybrid of the former RICS lion and the homa bird, which brought with it a deeper meaning. Empathy and emotional intelligence are key requirements, and we have always looked to recruit people who respect, listen, and learn.