At a Glance
- Tasks: Be the friendly face for residents and visitors, handling enquiries and packages.
- Company: Join a fast-growing company reshaping workforce solutions with a focus on innovation.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Great opportunities for personal growth and being part of a forward-thinking team.
- Why this job: Make a real impact in a dynamic role where your contributions are valued.
- Qualifications: Professional appearance, strong communication skills, and a commitment to safety.
The predicted salary is between 22950 - 28050 £ per year.
Jobs in Concierge Wimbledon previous successful applicants have come from
The concierge is the first point of contact for all residents, visitors, and contractors.
They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have.
Concierge Wimbledon role overview - what does a Concierge Wimbledon do?
Main Duties And Responsibilities
- To meet and greet all residents, visitors, contractors in courteous and professional manner at all times
- To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries
- To receive parcels and packages on behalf of residents who are not at home to accept them
- To log all parcels, packages, keys (anything that is handed in to the concierge office)
- To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);
- To log all resident written instructions under relevant apartment number
- To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number
- To ensure all new residents complete a Registration Form, providing names and contact details of all those living in the apartment for entry
- To enter new resident (tenant) details under relevant apartment number profile. Email new resident(s) their login details and Welcome Letter outlining site rules
- To programme door entry fobs and enter telephone number on door entry intercom panels (where applicable)
- To forward any resident complaints, breach of leases (i. e. subletting, loud noises, pets) to the Property Manager;
- To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift
- To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Property Manager and log/file records for inspection purposes
- To be familiar with the site fire activation and evacuation procedures and evacuation points
- To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift.
- What do I need to do to become an Concierge Wimbledon - candidate requirements
- General
- To comply with company email, telephone and internet policy and procedures;
- To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty
- To comply with all health & safety and personal protective equipment requirements of the site
- To contact the local police station immediately in the event of any suspicious behaviour or the non-emergency number 101 as applicable.
You should ensure that the telephone number of the local police station is readily available and in emergencies dial 999 and make note of the police reference number for site reference and reports
- Under no circumstances is alcoholic drink to be consumed during your working shift.
This includes any lunch time or break period.
In addition, smoking is not permitted in the building and anywhere else in the development except of the designated areas.
- Health and Safety is of paramount importance.
Do not take risks.
You must never put yourself, a colleague, contractor, resident or visitor in a dangerous position.
All areas of risk must be labelled, sealed off and suitable warnings put up.
All incidents should be reported to the Property Manager and your Account Manager.
- If contractors attend site and you are unhappy with the manner in which they are working and believe it presents a hazard then they must be politely told to stop work and you must inform the Property Manager.
- You must not undertake private jobs for the residents.
The Employers Liability insurance only covers you whilst you are carrying out your duties in the building, you are therefore not insured to carry out any additional private jobs.
- To complete any other requests as directed by the Account Manager or Managing Agent
- What are the skills and experience you need to be a Concierge Wimbledon
- Salary Range for our Concierge Wimbledon located in London
- Concierge Wimbledon roles within the Site Security/Concierge at RISSS
Joining our Staffing Provider Solutions business means becoming part of a fast-growing, ambitious company that is reshaping the future of workforce solutions.
In just three years, we have seen consistent year-on-year growth, driven by our commitment to innovation, quality, and excellence in service.
Our rapid expansion is a testament to the trust we've earned in the market, and every new team member plays a vital role in building on this momentum.
We pride ourselves on equipping our people with the very best tools in the industry.
From cutting-edge recruitment and data platforms to seamless management systems, our market-leading technology empowers employees to work smarter, not harder.
Whether you're client-facing or working behind the scenes, you'll benefit from streamlined workflows, real-time insights, and the flexibility to deliver your best, every day.
Looking ahead, our vision is bold and exciting.
We have strategic plans in place to scale further, explore new markets, and continuously invest in both our people and platforms.
For employees, this means real opportunities for personal growth, career progression, and being part of a forward-thinking team that values fresh ideas and collaboration.
If you're seeking a dynamic, modern environment where your contribution truly matters, there's no better time to join us.
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Concierge wimbledon employer: Ringley Fire Consultancy
Ringley Building Surveying is an exceptional employer, offering a dynamic work environment in the heart of Camden Town. With a strong focus on professional development and collaboration, employees benefit from competitive salaries, a robust pension scheme, and ample opportunities for career progression within a supportive team. Join us to make a meaningful impact while enjoying the vibrant culture of London.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge wimbledon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ringley Fire Consultancy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ringley Fire Consultancy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Concierge wimbledon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ringley Fire Consultancy:Your cover letter is your chance to shine! Tell us why you want to work at Ringley Fire Consultancy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ringley Fire Consultancy!
How to prepare for a job interview at Ringley Fire Consultancy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
