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- Tasks: Manage and grow relationships with 200+ existing small business accounts.
- Company: Join RingCentral, a $2 billion leader in cloud communications and AI technology.
- Benefits: Enjoy flexible work options, comprehensive health benefits, and wellness programs.
- Why this job: Be part of a vibrant culture recognised as a Best Place to Work.
- Qualifications: 1-3 years of B2B sales experience, preferably in tech, with a strong customer service focus.
- Other info: Opportunity for innovation and collaboration with channel partners.
The predicted salary is between 28800 - 48000 £ per year.
Say hello to opportunities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We’re currently looking for: aSmall Business Account Manager to proactively manage a list of RingCentral’s premier existing customers acquired throughdirect &channel partners and tasked with cultivating and saturating business within these accounts. With ownership of 200+ current accounts your goal is to uncover and capitalize on upsell opportunities as well as provide a high level of customer service. You will leverage your B2B solution selling skills to grow your book of business and add to the thousands of businesses already using RingCentral for their communication needs.This position is an inside sales/account management role and will be worked from our office in London.
Responsibilities:
- You’ll become the resident expert on the RingCentral services including UCaaS and CCasS solutions
- Develop a strong understanding of key differentiators, internal/external systems, sales methodologies and processes.
- Be an innovator that will help our global company discover new ways to sell our service and drive new business initiativesto small business markets.
- Align with our channel partners to leverage the unique relationships they have with their customers to maximize revenue growth and minimize churn.
Qualifications:
- 1-3 years of B2B sales experience, preferably in technology sector.
- Demonstrated sales record of meeting and exceeding sales quotas.
- Success in maintaining existing customer base, cultivating new business, upselling services/products.
- Ability to explore and make recommendations to customers based on customer needs.
- Excellent customer service orientation, face-to-face and on the phone to support remote users.
- Strong initiative and creativity applied through technology.
- Vibrant and energetic attitude, willingness to perform and get things done.
- Experience working in the channel a plus.
What we offer:
- Comprehensive medical, dental, and life insurance
- Pension
- ESPP/KEEB
- Paid time off and paid sick leave
- Paid maternity, paternity & parental leave
- Wellness programs including 1:1 coaching and meditation guidance with TaskHuman and HeadSpace
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Small Business Account Manager employer: RingCentral
Contact Detail:
RingCentral Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Small Business Account Manager
✨Tip Number 1
Familiarise yourself with RingCentral's products, especially their UCaaS and CCaaS solutions. Understanding the key differentiators and how these services benefit small businesses will help you engage effectively during interviews.
✨Tip Number 2
Network with current or former employees of RingCentral on platforms like LinkedIn. They can provide insights into the company culture and expectations for the Small Business Account Manager role, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your previous B2B sales experiences in detail, particularly any successes in upselling or maintaining customer relationships. Be ready to share specific examples that demonstrate your ability to drive revenue growth.
✨Tip Number 4
Showcase your creativity and initiative by thinking of innovative ways to approach small business markets. Presenting fresh ideas during your interview can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Small Business Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the Small Business Account Manager position. Tailor your application to highlight relevant experience in B2B sales and account management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 1-3 years of B2B sales experience, particularly in the technology sector. Provide specific examples of how you've met or exceeded sales quotas and maintained customer relationships.
Showcase Your Skills: Demonstrate your customer service orientation and ability to explore customer needs in your application. Use concrete examples to illustrate your problem-solving skills and creativity in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to RingCentral and how your skills align with their mission and values.
How to prepare for a job interview at RingCentral
✨Know Your Products Inside Out
Make sure you have a solid understanding of RingCentral's services, especially UCaaS and CCaaS solutions. Familiarise yourself with their key differentiators and how they can benefit small businesses.
✨Demonstrate Your Sales Success
Be prepared to discuss your previous B2B sales experience and provide specific examples of how you've met or exceeded sales quotas. Highlight any upselling successes and how you maintained customer relationships.
✨Showcase Your Customer Service Skills
Emphasise your excellent customer service orientation. Be ready to share examples of how you've supported customers, both face-to-face and over the phone, to demonstrate your ability to build strong relationships.
✨Bring Innovative Ideas
Think about ways you can contribute to RingCentral's growth. Prepare some innovative ideas on how to sell their services and drive new business initiatives in the small business market.
