RVP, Technical Success

Say hello to opportunities. It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for a Regional Vice President, Technical Success. The RVP, Technical Success — UK & EMEA is RingCentral’s senior post-sales leader for the United Kingdom and broader EMEA region. This is not a single-function job. The RVP holds accountability for the full post-sale customer experience in the region — from the moment a customer executes a contract through every renewal, platform evolution, and executive relationship for the life of that account.

The three functions — Technical Success Management (TSM), Subject Matter Expertise (SME), and Professional Services (PS) — are structurally distinct but operationally dependent on each other. The TSM owns the account relationship and the retention outcome. The SME provides the domain depth the TSM pulls in when complexity demands it. PS gets the customer live, on scope, and handed cleanly to the TSM. The RVP makes sure that handoff actually works — that there are no gaps, no dropped balls, no customer who falls between functions. The United Kingdom is the dominant market in this region. The RVP will spend most of their time and attention there, with deliberate coverage of Ireland and awareness of EMEA expansion opportunities. Remote workers aligned to the region are held to the same performance standards as in-country staff.

This is a senior leadership role that requires executive presence with customers, credibility with technical practitioners, and the operational discipline to run three teams against measurable business outcomes. The RVP reports directly to the SVP, Customer Experience and carries the UK/EMEA region’s NRR and GRR targets as their primary performance anchor.

To succeed in this role you must meet the following requirements:

• 10+ years in post-sales customer-facing leadership — Technical Account Management, Customer Success, Professional Services, or Solutions Engineering — in a SaaS, UCaaS, or CCaaS business.
• 5+ years in a people leadership role with direct reports; demonstrated ability to lead geographically distributed teams across time zones and cultural contexts.
• Proven track record owning NRR and/or GRR targets for a regional or enterprise customer portfolio — with documented outcomes.
• Experience leading or partnering closely with a Professional Services or implementation delivery function — understanding of PS economics, project delivery risk, and the PS-to-CSM/TAM handoff model.
• Executive relationship management at the VP and C-suite level — in region (UK/EMEA preferred), with comfort leading strategic account conversations independently.
• Strong commercial instincts: can read a renewal forecast, identify churn risk in a portfolio, and partner effectively with Sales without becoming a Sales function.
• Working knowledge of UK regulatory and compliance context relevant to enterprise SaaS: UK GDPR, ICO obligations, financial services regulatory requirements (FCA-regulated accounts), and public sector procurement frameworks.

Desired Qualifications:

• Direct experience in the UK/EMEA market — customer base familiarity, regulatory awareness, and established professional network in region.
• Background in UCaaS or CCaaS specifically: RingCentral, NICE CXone, Genesys, Five9, Zoom, Vonage, or comparable platform experience.
• Prior ownership of an SME or specialty technical practice — familiarity with the pull-in model, engagement economics, and technical credentialing standards.
• Exposure to the UK/EMEA competitive landscape: BT, Vodafone Business, Virgin Media O2, Microsoft Teams Direct Routing, Mitel, 8x8, and local CCaaS/UCaaS providers operating in the UK market.
• Experience managing verticals with UK-specific complexity: NHS/healthcare, financial services, legal, or central/local government accounts with bespoke procurement and compliance requirements.
• Experience in a business scaling from a single-function CX org into an integrated TSM + SME + PS model — knows what the growing pains look like and how to manage through them.
• Bachelor’s degree required — Business, Technology, Engineering, or a related field.
• Advanced degree (MBA or equivalent) is a plus; not required if compensated by depth and scale of professional experience.

What we offer:

• Comprehensive medical, dental, and vision plan
• Life insurance and Income protection
• Pension plan
• ESPP/KEEB
• Free legal services that provide legal advice, document creation and estate planning
• Employee Assistance Program (EAP) with 24/7 counseling sessions
• On-demand digital 1:1 wellness coaching
• Supplemental Business Travel Medical
• Leave entitlements, paid time-off, paid sick leave, and paid holidays

About RingCentral: RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.