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For Companies At a Glance
- Tasks: Lead the deployment of Amazon Key products and manage installation partners across regions.
- Company: Join Amazon, a leader in tech innovation, transforming home access with smart solutions.
- Benefits: Enjoy competitive pay, remote work options, and a vibrant team culture.
- Why this job: Be part of a revolutionary team shaping the future of home security and convenience.
- Qualifications: Bachelor's degree and experience in IoT technologies, P&L management, and data-driven decision making required.
- Other info: Diverse and inclusive workplace committed to empowering all employees.
The predicted salary is between 32000 - 48000 £ per year.
Imagine a world where home access is seamless, secure, and smart. Where deliveries happen without you being home, and friends can drop by even when you're away. This isn't the future – it's happening now with Amazon Key, and we're looking for visionaries to help us expand this revolutionary technology across the EU.
Are you ready to be at the forefront of transforming how people interact with their homes and receive deliveries? Do you thrive on the excitement of introducing new technology to skeptics and turning them into enthusiasts? If you're passionate about shaping the future of home security and convenience, we want you on our team!
We are seeking an experienced, self-motivated and passionate professional to join our team as Sr. Install Operations Manager. This role will be responsible for the deployment and maintenance of Amazon Key products through our network of 3rd party install partners across multiple regions. The Sr. Install Operation manager will develop and execute the long-term strategic vision for install operations, drive operational excellence, and scale our partner network while optimizing costs and quality. This position requires deep technical expertise in access control/intercom systems, process improvement skills and strong vendor management capabilities. This is a strategic role that will shape the future of our installation services while driving innovation in our product development.
A day in the life:
- Manage multiple external Install partners that will install Amazon Key devices in residential buildings.
- Ensure Install Operations run smoothly, keeping a high bar in terms of install speed and install quality.
- Define initiatives to improve install success and time to install.
- Own P&L for your country/partners for installation operations, including budget planning, cost optimization, and revenue growth strategies.
- Develop and execute multi-year strategic roadmap for Install Operations, including partner network expansion, technology innovation, and operational efficiency improvements.
- Scout for new install partner and onboard them in the network, in order to increase our coverage and/or reduce costs and/or improve quality.
- Establish KPIs and metrics framework to measure operational excellence and partner performance.
- Execution of both remote and onsite trainings for targeted tech teams.
- Compilation and delivery of test result datasets to relevant stakeholders.
- Serve as expert resource for end user support workflows.
- Support with on-site investigation when needed.
About The Team:
The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration. We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs.
Basic Qualifications:
- Bachelor's degree.
- Deep understanding of IoT technologies and smart building ecosystems.
- Experience managing P&L and building business cases for strategic initiatives.
- Strong analytical skills with experience in data-driven decision making.
- C1 English proficiency + additional 1 out of C1 German, Italian.
- Experience in developing, negotiating and executing business agreements.
- Experience in building a lead pipeline and in qualifying leads.
Preferred Qualifications:
- Experience working within a high-growth, technology company.
- Experience in install operation, sales operations.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Sr. Install Operation Manager , Amazon Key employer: Ring
Contact Detail:
Ring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Install Operation Manager , Amazon Key
✨Tip Number 1
Familiarise yourself with the latest IoT technologies and smart building ecosystems. Understanding these concepts will not only help you in interviews but also demonstrate your passion for the role and the industry.
✨Tip Number 2
Network with professionals in the field of installation operations and smart home technology. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals to opportunities at Amazon.
✨Tip Number 3
Prepare to discuss your experience with P&L management and how you've successfully driven operational excellence in previous roles. Be ready to share specific examples that highlight your analytical skills and decision-making process.
✨Tip Number 4
Research Amazon Key and its impact on home security and convenience. Being knowledgeable about the company's products and vision will allow you to engage more effectively during interviews and show your enthusiasm for the role.
We think you need these skills to ace Sr. Install Operation Manager , Amazon Key
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IoT technologies, smart building ecosystems, and operational management. Use specific examples that demonstrate your ability to manage P&L and drive strategic initiatives.
Craft a Compelling Cover Letter: In your cover letter, express your passion for home security technology and how your skills align with the role. Mention your experience in managing external partners and improving operational efficiency, as these are key aspects of the job.
Highlight Analytical Skills: Since strong analytical skills are crucial for this position, provide examples of data-driven decision-making in your previous roles. Discuss how you have used metrics to measure success and improve processes.
Showcase Language Proficiency: As C1 English proficiency is required, ensure your application reflects your language skills. If you have additional language skills, such as German or Italian, mention them prominently to stand out.
How to prepare for a job interview at Ring
✨Show Your Passion for Technology
Make sure to express your enthusiasm for IoT technologies and smart building ecosystems. Discuss any relevant experiences where you've successfully introduced new technology or improved processes, as this aligns with the role's focus on innovation.
✨Demonstrate Analytical Skills
Prepare to showcase your analytical skills by discussing past experiences where you made data-driven decisions. Be ready to provide examples of how you've used metrics to improve operational excellence or partner performance.
✨Understand the Business Landscape
Familiarise yourself with Amazon's business model and the specific challenges faced in the installation operations sector. Being able to discuss P&L management and strategic initiatives will demonstrate your readiness for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and vendor management skills. Think of examples where you've successfully managed external partners or resolved conflicts, as these will be crucial in this position.
