At a Glance
- Tasks: Handle complex customer issues and collaborate with various teams to provide top-notch support.
- Company: Join Ring's dynamic Executive Customer Relations Team, working remotely in the UK.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Fluent in Dutch and English, with strong customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Ring is looking for an organized and self‑motivated ECR Specialist to join our Executive Customer Relations Team (ECR). This is a fully remote position based in the UK.
As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Community, and Social Media teams at Ring. You will respond to highly complex cases involving escalations, senior leadership escalations, trust and safety issues, social media posts, and Amazon Reviews. The right candidate will thrive in a fast‑changing, collaborative environment where people are driven, enthusiastic, collaborative, and not afraid to take risks.
Operating hours: 8 am to 6 pm seven days a week. Successful candidates will work a rotational shift within these hours.
A Day in the Life
Your day starts by addressing social media posts and direct messages, escalations from internal stakeholders, and new Amazon reviews. You then work on pending cases, dive deep to identify root causes, consult with stakeholders, and resolve them.
Key Responsibilities
- Respond to complex, fast-moving, and unexpected communication challenges, including social media, Amazon Reviews, and customer escalations.
- Reply privately to customer reviews, providing technical insights and recommendations.
- Troubleshoot technical issues for Ring customers.
- Collaborate with team members to resolve escalations.
- Utilize all available resources to solve problems.
- Provide exceptional technical assistance and customer service for highly escalated challenges.
- Identify and report on noteworthy developments and trends.
- Work on PR and Communications issues on social media.
- Identify and raise system errors and technical issues.
About the Team
The ECR team is Ring's highest‑level escalation department, handling executive escalations, Amazon reviews, security and safety cases, social media, and community support across European markets. We act as the final point of resolution for the most complex and sensitive customer issues in the EMEA region.
Basic Qualifications
- Bachelor's degree or equivalent.
- At least two years of experience in Customer Service or Social Care.
- Fluent in Dutch and English.
Preferred Qualifications
- Experience working with cross‑functional teams.
- Strong analytical skills, attention to detail, and effective communication abilities.
- Passion for delivering exceptional service.
- Fluency in Dutch, both written and verbal.
- Experience managing multiple projects, prioritizing, planning, and managing time.
- Experience in editing, copy‑editing, and proofreading.
- Demonstrated history of solving complex problems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Customer Support Specialist, Ring Executive Customer Relations in London employer: Ring
At Ring, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a fully remote employer based in the UK, we offer flexible working hours, opportunities for professional growth, and a collaborative environment where your contributions directly impact customer satisfaction. Join us to be part of a passionate team dedicated to delivering exceptional service and tackling complex challenges in a supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Specialist, Ring Executive Customer Relations in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ring on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle escalations or tricky social media interactions. We want you to shine when it comes to showcasing your problem-solving skills!
✨Tip Number 3
Show off your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate that you're not just looking for any job, but that you genuinely care about helping people.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Ring team!
We think you need these skills to ace Customer Support Specialist, Ring Executive Customer Relations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ECR Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your effective communication abilities in your application. Use clear and concise language, and don’t shy away from showing your personality – we love a bit of character!
Highlight Problem-Solving Experience:We’re looking for someone who can tackle complex issues head-on. Share examples of how you've successfully resolved challenging situations in the past. This will show us that you’re ready to handle the fast-paced environment at Ring.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Ring
✨Know Your Stuff
Make sure you’re well-versed in Ring's products and services. Familiarise yourself with common customer issues and how to resolve them. This will not only show your enthusiasm but also your ability to troubleshoot effectively during the interview.
✨Showcase Your Communication Skills
As a Customer Support Specialist, communication is key. Prepare examples of how you've handled complex customer interactions in the past. Highlight your ability to convey technical information clearly and concisely, especially in high-pressure situations.
✨Demonstrate Team Collaboration
Ring values teamwork, so be ready to discuss how you’ve worked with cross-functional teams before. Share specific instances where collaboration led to successful outcomes, especially in resolving escalations or complex cases.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about potential challenges you might encounter in this role and prepare your responses. Show how you can think on your feet and adapt to fast-changing situations.
