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- Tasks: Handle complex customer cases and collaborate with various teams to resolve issues.
- Company: Join Ring's dynamic Executive Customer Relations Team, working remotely in the UK.
- Benefits: Flexible remote work, diverse team culture, and opportunities for personal growth.
- Other info: Be part of a fast-paced, entrepreneurial environment with excellent career development.
- Why this job: Make a real difference by solving customer challenges and enhancing their experience.
- Qualifications: Fluent in Dutch and English, with strong customer service and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Ring is looking for an organized and self-motivated ECR Specialist to join our Executive Customer Relations Team (ECR). This is a fully remote position based in the UK. As an ECR Specialist, you will work alongside the Product Reviews, Neighbor Advocacy, Legal, PR, Community and the Social Media teams at Ring. Working directly with customers, you’ll be expected to respond to highly complex customer cases involving escalations, senior leadership escalations, trust and safety issues, social media posts, and Amazon Reviews. The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks.
The operating hours for our support are 8am to 6pm seven days a week and successful candidates will work in a rotational shift within these hours.
A day in the life:
- Start your day by addressing social media posts and direct messages, escalations brought up by internal stakeholders, and looking at new Amazon Reviews in your inbox.
- Address pending cases, dive deep on the root causes, consult with stakeholders, and resolve them.
Key job responsibilities:
- Successfully reply to complex, fast-moving and unexpected communications challenges.
- Respond privately to customer reviews, providing technical insights and recommendations.
- Troubleshoot technical issues for Ring customers.
- Communicate and collaborate with team members to resolve escalations.
- Utilize all available resources to solve problems.
- Provide exceptional technical assistance and customer service for highly escalated challenges with care.
- Regularly identify and report on noteworthy developments and trends and share those with the appropriate departments.
- Work alongside team members and other teams on PR and Communications related issues on social media.
- Identify and escalate system errors and other technical issues.
About the team:
The ECR (Executive Customer Relations) team is Ring's highest-level escalation department, handling executive escalations, Amazon reviews, security and safety cases, social media, and community support across European markets. We act as the final point of resolution for the most complex and sensitive customer issues in the EMEA region.
Qualifications:
- Bachelor's degree or equivalent.
- At least two years’ experience in Customer Service or Social Care.
- Fluent in Dutch and English.
- Experience working with cross-functional teams.
- Strong analytical skills, attention to detail, and effective communication abilities.
- Experience managing multiple projects, prioritizing, planning, and managing time.
- Experience in editing, copy-editing, and proofreading.
- Demonstrated history of providing solutions to complex problems.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
Customer Support Specialist, Ring Executive Customer Relations employer: Ring
Contact Detail:
Ring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist, Ring Executive Customer Relations
✨Tip Number 1
Get to know the company inside out! Research Ring's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Specialist, you'll need to handle complex issues with ease. Role-play scenarios with friends or family to build your confidence in addressing escalations and technical challenges.
✨Tip Number 3
Network like a pro! Connect with current or former Ring employees on LinkedIn. Ask them about their experiences and any tips they might have for acing the interview process. Plus, it shows your initiative!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Ring team and ready to tackle those customer challenges head-on.
We think you need these skills to ace Customer Support Specialist, Ring Executive Customer Relations
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service or social care. We want to see how you've tackled complex issues and provided exceptional support in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the ECR Specialist role. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and qualifications.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed! It’s the easiest way for us to track your application and ensure it reaches the right people.
How to prepare for a job interview at Ring
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Ring's products and services. Familiarise yourself with common customer issues and how to resolve them. This will show that you’re proactive and genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Support Specialist, effective communication is key. Prepare examples of how you've successfully handled complex customer interactions in the past. Highlight your ability to convey technical information clearly and concisely.
✨Demonstrate Team Spirit
Ring values collaboration, so be ready to discuss your experience working with cross-functional teams. Share specific instances where you’ve worked alongside others to solve problems or improve processes.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving skills. Think about how you would handle escalated customer cases or unexpected challenges. Practising these scenarios can help you respond confidently during the interview.