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For Companies At a Glance
- Tasks: Lead strategic relationships and drive adoption of innovative home security solutions.
- Company: Join Amazon's dynamic team transforming smart access technology across the EU.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Work in a collaborative environment with high standards and exciting challenges.
- Why this job: Be at the forefront of revolutionising home access and customer success.
- Qualifications: Bachelor's degree and experience in sales processes or CRM tools required.
The predicted salary is between 50000 - 70000 £ per year.
Imagine a world where home access is seamless, secure, and smart. Where deliveries happen without you being home, and friends can drop by even when you're away. This isn’t the future – it’s happening now with Amazon Key, and we’re looking for visionaries to help us expand this revolutionary technology across the EU. Are you ready to be at the forefront of transforming how businesses embrace smart access technology? Do you thrive on the excitement of turning signed contracts into thriving deployments and skeptical clients into passionate advocates? If you’re passionate about shaping customer success and driving adoption of innovative home security solutions, we want you on our team!
Responsibilities
- Own the critical journey from contract signature to full rollout for our most strategic EU clients.
- Be the bridge between Sales and Operations, developing the Account Manager function from the ground up while managing complex onboarding programs across UK, DE, and EU markets.
- Craft customized rollout plans for enterprise clients, design training and enablement programs, and create repeatable mechanisms that scale impact.
- Identify customer needs to remove adoption barriers, establish success metrics to measure satisfaction and deployment progress, and address challenges through cross-functional coordination.
- Influence stakeholders and drive cross-functional alignment, with a track record of managing complex programs that deliver measurable outcomes.
- Build strong relationships to become a trusted advisor to senior client stakeholders and gain buy-in from leadership through clear communication.
A day in the life
- Own strategic relationships with our largest property management and enterprise clients, conducting regular business reviews and ensuring successful onboarding and ongoing enablement.
- Lead cross-functional initiatives with Sales, Install Operations, Engineering, and Product teams to deliver seamless customer experiences and drive adoption.
- Develop the Customer Success function roadmap from scratch, including playbooks, engagement mechanisms, and scalable EU processes.
- Analyse deployment data and satisfaction metrics to identify adoption barriers, conducting site visits and client meetings as needed.
- Establish KPIs to measure customer success, track rollout progress, and communicate performance insights.
- Champion customer voice by gaining support for customer-centric initiatives through compelling narratives and influencing leadership.
About The Team
The Amazon Key team sits within the Amazon Devices team alongside Ring and other Home Security teams. Key is a uniquely cross-functional team within Amazon, and often serves as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We are the bridge between device management and physical services, and our team indexes highly on ownership and collaboration. We have lots of stakeholders, and we have relentlessly high standards for our high-visibility programs.
Basic Qualifications
- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
- Experience with sales CRM tools such as Salesforce or similar software.
- Proven ability to use GenAI tools to transform processes, automate workflows, and drive measurable efficiency gains.
- Demonstrated success managing strategic vendor/partner relationships and driving operational transformation.
- Demonstrated success navigating unclear requirements, building new functions without established playbooks, and making sound decisions with incomplete information.
Preferred Qualifications
- Experience working within a high-growth, technology company.
- Background in smart home technology, IoT, property technology (PropTech), or building access control systems.
- Ability to understand technical product configurations and translate complex technical concepts for non-technical audiences.
- Fluency in German, Italian, Spanish, or other European languages.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Account Manager, Amazon Key, Amazon Key employer: Ring
Contact Detail:
Ring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager, Amazon Key, Amazon Key
✨Tip Number 1
Network like a pro! Reach out to current employees at Amazon or in the smart home tech space. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews by practising common questions related to account management and customer success. Think about how you can showcase your experience with complex onboarding and relationship-building.
✨Tip Number 3
Show off your passion for smart technology! Be ready to discuss how you can help drive adoption of innovative solutions like Amazon Key. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Account Manager, Amazon Key, Amazon Key
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with smart home technology and customer success. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Relationship-Building Skills: In your application, emphasise your ability to build strong partnerships with clients. We’re looking for someone who can turn sceptical clients into passionate advocates, so share examples of how you've done this in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Ring
✨Know Your Stuff
Before the interview, dive deep into Amazon Key's technology and its impact on home security. Familiarise yourself with smart home trends and how they relate to customer success. This will help you speak confidently about how you can contribute to their mission.
✨Showcase Your Relationship Skills
Prepare examples of how you've built strong relationships with clients in the past. Highlight your ability to turn sceptical clients into advocates, as this is crucial for the Account Manager role. Use specific anecdotes that demonstrate your influence and communication skills.
✨Be Ready for Cross-Functional Talk
Since this role involves working with various teams, be prepared to discuss how you've successfully collaborated across departments. Think of instances where you led initiatives or projects that required input from different stakeholders, showcasing your ability to drive alignment.
✨Metrics Matter
Understand the importance of KPIs and customer satisfaction metrics in this role. Be ready to discuss how you've used data to identify barriers and improve processes in previous positions. This will show your analytical side and your commitment to driving measurable outcomes.