At a Glance
- Tasks: Lead a team, provide exceptional customer service, and manage store operations.
- Company: Join RIMOWA, a luxury brand redefining travel with over 120 years of heritage.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail space.
- Qualifications: Retail experience, strong communication skills, and a passion for luxury products.
The predicted salary is between 27000 - 33000 £ per year.
Welcome to RIMOWA, the brand redefining travel since 1898.
For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe.
As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions.
Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.
Join us to begin yours!
Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales.
Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.
Job responsibilities
- Support the team
- Provide support for team-members in order to reach their objectives
- Be contact person for the team
- Train new colleagues
- Participate to build up a strong team
- Provide constructive feedbacks to team-members
- Lead by example
- Support the Store Management in management tasks
- Daily planning
- KPI reportings & analyses
- Customer service / selling ceremony
- Welcome clients in the store and create a welcoming environment, e. g. offer beverages
- If necessary: queue and customer flow management
- Ask questions to capture client needs and concerns
- Adopt personalized approach according to the customer’s profile/interests
- Present and explain the product
- Seize opportunity to cross- and up-selling
- Demonstrate high levels of brand expertise
- Cashiering skills / POS operational knowledge
- Inventory Awareness: know what in the stock in order to suggest alternatives to customers
- Collect and update CRM data, perform CRM activities (use of R-Client App)
- Client Care / After Sales Service
- Welcome service clients in the store and address their service issue
- Evaluate the repair suitcase and communicate the repair status (possible, not possible, expected
- Support the In-store Technicians by handling repair transactions in RMS performing repairs according to abilities, at least small repairs
- Store conditions and appearance
- Keep store well organized, clean and in line with VM guidelines
- Perfect grooming in line with grooming guidelines
- Language
- Local language – Fluent
- English - good written and verbal skills
- IT Skills
- CEGID
- CRM tools
- Microsoft Excel, Word, Power Point, and Outlook
- RIMOWA related knowledges
- Product knowledge
- Brand knowledge
- Market knowledge
- RIMOWA values
- Beneficial Experience
- First aid course
- Security course
- IT-knowledge
Profile
Education
- Basic school education / High school education
- External Experience
- Experience in retail as CA (Minimum 3 years)
- Previous experience with luxury products - would be a plus
- RIMOWA Experience
- Relevant experience as Client Advisor with additional responsibilities (e. g. Champion roles)
- Proven track record of performance
- Acts as RIMOWA Ambassador and role model in the team
- Shows behaviour according to RIMOWA values
- #J-18808-Ljbffr
Supervisor - Rimowa - Harrods employer: RIMOWA
At RIMOWA, we pride ourselves on being an exceptional employer that values passion, service, and personal growth. Our vibrant work culture fosters collaboration and innovation, allowing our employees to thrive in a luxury retail environment on New Bond Street, where they can engage with discerning clients and develop their skills. With a commitment to excellence and a focus on building lasting relationships, we offer unique opportunities for career advancement while embodying the heritage and craftsmanship of our iconic brand.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Rimowa - Harrods
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like RIMOWA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like RIMOWA!
We think you need these skills to ace Supervisor - Rimowa - Harrods
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at RIMOWA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at RIMOWA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show RIMOWA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at RIMOWA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
