At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer experiences.
- Company: Join RIMOWA, a luxury brand redefining travel with over 120 years of heritage.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Work in a supportive environment that values innovation and teamwork.
- Why this job: Be a brand ambassador and make a real impact in the luxury retail space.
- Qualifications: 5+ years in management, retail experience, and a passion for luxury.
The predicted salary is between 29700 - 36300 £ per year.
Welcome to RIMOWA, the brand redefining travel since 1898.
For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe.
As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions.
Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime.
Join us to begin yours!
Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales.
Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.
Job responsibilities
- Business Development and Performance Management
- − Drive and maximize sales performance, monitor KPIs, and implement strategies to maximize revenue and profitability.
- − Analyze the business, propose and implement action plans to improve results.
- − Market expert, identifying new opportunities to attract and retain clients.
- − Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
- − Maintain visual merchandising standards and make the best out of the display and proximity storage.
- − Be present on the sales floor, continuously motivate sales staff to meet assigned sales through an authentic client experience and communicate goal expectations.
- Team Management
- − Create a supportive and positive work culture to develop and motivate staff through goal setting, performance monitoring, monthly touch base meetings and storewide meetings in order to coach and deliver timely feedback.
- − Ensuring compliance with all global guidelines and implementation with the team
- − Ensure all Store initiatives are rolled out, updated and understood by the team.
- − Attract and recruit the best talent available in the market through networking and scouting.
- − Ensure a strong onboarding for all new joiners within the team
- − Enforce company policies while adhering to proper procedure regarding disciplinary action.
- − Proactively assess performance and growth potential of individual staff members.
- − Identify individual and team training needs.
- − Ensure timely submission of accurate timesheets.
- Client Care / After Sales Management
- − Manage all aspects of the Client Care Service in the Store, adapt global strategies to ensure high-quality customer care post-purchase, collaborate closely with crossfunctional teams to enhance customer satisfaction and loyalty while contributing to the overall growth and success of RIMOWA.
- − Continuously review and optimize client-care processes in the store, including repairs, warranties, returns, and exchanges, to maximize efficiency and customer satisfaction.
- − Maintain high-quality standards for repairs, replacements, and customer service interactions to uphold brand reputation.
- − Implement initiatives to enhance the overall post -purchase experience, including feedback mechanisms and proactive customer engagement strategies.
- Administrative & Operations Management
- − Ensure synergy and teamwork between front and back of house.
- − Manage the daily store operations (opening, closure, deliveries, repairs), ensure sufficient stock level and replenishment
- − Complete all necessary administrative paperwork in a timely manner.
- − Control daily invoices petty cash and take necessary actions to effectively control costs and ensure efficient operation in store.
- − Review and submit sales and operational reports to management in adherence to company’s KPIs and policies.
- − Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
- Language
- − English – Advanced working proficiency
- IT Skills
- − CEGID (Previous knowledge would be a plus)
- − Working knowledge of Microsoft Excel, Word, Power Point, and Outlook
- RIMOWA related knowledges
- − Be knowledgeable about our products, brand and market
- − In case of Concession: Be familiar with house regulation and stakeholders
- Beneficial experience
- − Ensure perfect grooming in-store at all times
Profile
Education
- − High school degree equivalent or university degree (e. g. bachelor) in a business related field.
- Background
- − 5+ years management and retail experience
- − Knowledge of luxury sector would be a plus
- − Held previous positions as supervisor, assistant store manager or store manager
- − Experience with training and leading team-members
- #J-18808-Ljbffr
Store Manager - Rimowa - Selfridges Manchester employer: RIMOWA
At RIMOWA, we pride ourselves on being an exceptional employer that values passion, service, and personal growth. Our vibrant work culture fosters collaboration and innovation, allowing our employees to thrive in a luxury retail environment on New Bond Street, where they can engage with discerning clients and develop their skills. With a commitment to excellence and a focus on building lasting relationships, we offer unique opportunities for career advancement while embodying the heritage and craftsmanship of our iconic brand.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Rimowa - Selfridges Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like RIMOWA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like RIMOWA!
We think you need these skills to ace Store Manager - Rimowa - Selfridges Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at RIMOWA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at RIMOWA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show RIMOWA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at RIMOWA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
