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For Companies At a Glance
- Tasks: Provide world-class service and build lasting relationships with clients.
- Company: Join RIMOWA, a luxury brand redefining travel since 1898.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a brand ambassador and share your passion for travel and luxury.
- Qualifications: Retail experience and a love for customer service are essential.
- Other info: Exciting career in a prestigious brand with a focus on innovation.
The predicted salary is between 30000 - 42000 £ per year.
Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!
Acting as a Brand Ambassador, this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards and personal grooming are exemplary, and stock is handled correctly.
- Brand Ambassador
- Excite and instil passion and pride for the brand
- Embody the brand image for customers and the store team and have an understanding of the brand DNA
- Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times
- General Store VM/ Client Management
- Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
- Enhance customer service standards in store to ensure world class service is delivered at all times.
- Sales/ Business Monitoring
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
- Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client
- Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
- Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
- Support control and management of stock in line with management directions
- Keep up to date of market trends in the retail industry
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
- Ensure all Company policies and procedures are adhered to.
We would like to speak to professionals who are passionate about service, lifestyle and travel destinations.
- Passion for retail and sales
- A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience
- Pro-active and positive attitude
- Excellent personal presentation – a Rimowa Brand Ambassador
- Understanding of Retail KPIs
- A fluent level in English is essential and additional languages are an advantage.
Client Advisor - Rimowa - Selfridges in London employer: RIMOWA
Contact Detail:
RIMOWA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Rimowa - Selfridges in London
✨Tip Number 1
Get to know the brand inside out! RIMOWA is all about luxury and functionality, so dive deep into their history and product lines. This knowledge will help you connect with clients and show them why RIMOWA is the best choice for their travel needs.
✨Tip Number 2
Practice your people skills! As a Brand Ambassador, you'll need to build relationships with clients. Role-play scenarios with friends or family to get comfortable with welcoming clients and making them feel at home in the store.
✨Tip Number 3
Stay on top of market trends! Keep an eye on what's happening in the retail industry and be ready to share insights with clients. This shows you're knowledgeable and passionate, which can really set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the RIMOWA team!
We think you need these skills to ace Client Advisor - Rimowa - Selfridges in London
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for RIMOWA shine through! Share why you love the brand and how its values resonate with you. We want to see that you’re not just looking for a job, but that you genuinely care about the products and the experience we offer our clients.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in retail and client management. We’re looking for candidates who understand the importance of building relationships with clients, so showcase any past roles where you’ve excelled in customer service or sales.
Be Professional and Personable: Your written application is your first impression, so keep it professional yet friendly. Use a tone that reflects the luxury and sophistication of RIMOWA while still being approachable. Remember, we’re looking for someone who can embody the brand image both on paper and in person!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join the RIMOWA family!
How to prepare for a job interview at RIMOWA
✨Know the Brand Inside Out
Before your interview, dive deep into RIMOWA's history, values, and product offerings. Understanding their commitment to craftsmanship and innovation will help you embody the brand image during your conversation.
✨Showcase Your Passion for Service
As a Client Advisor, your ability to provide world-class service is key. Prepare examples of how you've gone above and beyond for customers in the past, highlighting your proactive attitude and dedication to client satisfaction.
✨Dress to Impress
Since personal grooming and appearance are crucial for this role, ensure you dress in a way that reflects RIMOWA's luxury brand image. Think smart, stylish, and professional to make a great first impression.
✨Be Ready to Discuss Sales Strategies
Familiarise yourself with retail KPIs and be prepared to discuss how you can drive sales while maintaining strong client relationships. Think about how you can introduce complementary products and enhance the customer experience.
