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For Companies At a Glance
- Tasks: Be a brand ambassador, delivering world-class service and building client relationships.
- Company: Join RIMOWA, a luxury brand known for its quality and style.
- Benefits: Gain valuable retail experience in a dynamic environment with a fixed-term contract.
- Why this job: Showcase your passion for retail while representing a prestigious brand.
- Qualifications: Retail enthusiasm, target-driven mindset, and excellent personal presentation.
- Other info: Fluent English required; additional languages are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Acting as a Brand Ambassador, this role provides world-class service by building and maintaining loyal clients to maximize profitable sales. This is a 1 year Fixed Term Contract for maternity cover.
Responsibilities
- Excite and instil passion and pride for the brand.
- Embody the brand image for customers and the store team and have an understanding of the brand DNA.
- Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times.
- Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times.
- Enhance customer service standards in store to ensure world class service is delivered at all times.
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
- Build and maintain a relationship with clients to assist in selecting the right products whilst developing a good rapport and offering suitable advice.
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
- Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
- Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition.
- Support control and management of stock in line with management directions.
- Keep up to date of market trends in the retail industry.
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
- Ensure all Company policies and procedures are adhered to.
Qualifications
- Passion for retail and sales.
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience.
- Pro-active and positive attitude.
- Excellent personal presentation – a Rimowa Brand Ambassador.
- Understanding of Retail KPIs.
- A fluent level in English is essential and additional languages are an advantage.
Client Advisor Maternity Cover (Mandarin Speaking) - Rimowa - New Bond Street in London employer: RIMOWA
Contact Detail:
RIMOWA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Maternity Cover (Mandarin Speaking) - Rimowa - New Bond Street in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into RIMOWA's history, values, and products. This will not only impress your interviewers but also help you embody the brand image they’re looking for.
✨Tip Number 2
Practice your people skills! As a Client Advisor, building relationships is key. Role-play with a friend or family member to get comfortable with welcoming clients and offering tailored advice. The more natural it feels, the better!
✨Tip Number 3
Dress to impress! Since personal grooming and appearance are crucial for this role, make sure you showcase your best self during the interview. Think of it as your first chance to represent the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation. It shows your enthusiasm for the role and helps keep you top of mind for the hiring team.
We think you need these skills to ace Client Advisor Maternity Cover (Mandarin Speaking) - Rimowa - New Bond Street in London
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for RIMOWA shine through! Share why you love the brand and how you embody its values. We want to see that you're not just looking for a job, but that you're genuinely excited about being a Brand Ambassador.
Tailor Your Experience: Make sure to highlight any relevant experience in retail or customer service. We’re looking for someone who can build relationships with clients, so share examples of how you've done this in the past. Tailoring your application to reflect the job description will help us see you as a great fit!
Keep It Professional Yet Personal: While we want to see your personality, remember to maintain a professional tone in your application. Use clear language and check for any spelling or grammar mistakes. A polished application shows us that you care about the details, just like we do at RIMOWA.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures that it gets to the right people quickly. Plus, it’s a great way to show that you’re tech-savvy and comfortable with online processes, which is important in today’s retail environment.
How to prepare for a job interview at RIMOWA
✨Know the Brand Inside Out
Before your interview, dive deep into RIMOWA's history, values, and product lines. Understanding the brand DNA will help you embody the brand image during the interview and show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided world-class service in previous roles. Think about specific situations where you built relationships with clients or exceeded their expectations, as this aligns perfectly with the responsibilities of a Brand Ambassador.
✨Dress to Impress
As a potential Brand Ambassador, your personal presentation is key. Make sure to dress in a way that reflects RIMOWA's style and standards. This not only shows your understanding of the brand but also sets a positive tone for the interview.
✨Be Ready to Discuss Sales Strategies
Brush up on your knowledge of retail KPIs and be prepared to discuss how you would drive sales while focusing on client needs. Think of ways you can introduce complementary products and enhance customer experiences, as these are crucial for the role.