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For Companies At a Glance
- Tasks: Provide world-class service and build lasting relationships with clients.
- Company: Join RIMOWA, a luxury brand redefining travel since 1898.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Be a brand ambassador and share your passion for travel and luxury.
- Qualifications: Fluent in English; additional languages are a plus.
- Other info: Perfect for those who love retail, sales, and exceptional customer experiences.
The predicted salary is between 30000 - 42000 £ per year.
Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand's century-old heritage, craftsmanship and its commitment to innovation. At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!
Brand Ambassador
- Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales.
- Ensuring that housekeeping standards and personal grooming are exemplary, and stock is handled correctly.
- Excite and instil passion and pride for the brand.
- Embody the brand image for customers and the store team and have an understanding of the brand DNA.
- Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times.
General Store VM/ Client Management
- Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times.
- Enhance customer service standards in store to ensure world class service is delivered at all times.
Sales/ Business Monitoring
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
- Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice.
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
- Gather and collate the client's CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
- Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition.
- Support control and management of stock in line with management directions.
- Keep up to date of market trends in the retail industry.
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
- Ensure all Company policies and procedures are adhered to.
We would like to speak to professionals who are passionate about service, lifestyle and travel destinations.
- Passion for retail and sales.
- A commitment to achieving and exceeding targets whilst focusing on the client's needs and experience.
- Pro-active and positive attitude.
- Excellent personal presentation – a Rimowa Brand Ambassador.
- Understanding of Retail KPIs.
- A fluent level in English is essential and additional languages are an advantage.
Client Advisor (Mandarin Speaking) - Rimowa - New Bond Street in London employer: RIMOWA
Contact Detail:
RIMOWA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor (Mandarin Speaking) - Rimowa - New Bond Street in London
✨Tip Number 1
Get to know the brand inside out! RIMOWA is all about luxury and functionality, so dive deep into their history and product lines. This knowledge will help you connect with clients and show them why RIMOWA is the best choice for their travel needs.
✨Tip Number 2
Practice your people skills! As a Client Advisor, you'll need to build relationships with customers. Role-play with friends or family to get comfortable with engaging conversations and upselling complementary products.
✨Tip Number 3
Dress to impress! RIMOWA has high standards for personal grooming and appearance. Make sure your outfit reflects the brand's image and shows that you're ready to represent them as a Brand Ambassador.
✨Tip Number 4
Apply through our website! We want to see your passion for retail and service shine through in your application. Plus, it’s the best way to ensure your application gets noticed by the right people at RIMOWA.
We think you need these skills to ace Client Advisor (Mandarin Speaking) - Rimowa - New Bond Street in London
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share any personal experiences that highlight your connection to the brand and how you embody the spirit of RIMOWA. We want to see your enthusiasm for the lifestyle and the products we offer.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in retail and client management, and don’t forget to mention your language skills, especially Mandarin! We appreciate candidates who take the time to align their application with our brand values.
Demonstrate Your Sales Skills: In your application, give examples of how you've successfully driven sales in previous roles. We’re looking for someone who can build relationships and provide world-class service, so share any achievements or strategies that showcase your ability to meet targets while focusing on client needs.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the role. Plus, it shows you’re proactive, which is exactly what we like to see!
How to prepare for a job interview at RIMOWA
✨Know Your Brand Inside Out
Before your interview, dive deep into RIMOWA's history, values, and product lines. Understanding the brand's heritage and commitment to innovation will help you embody the brand image during your conversation.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you built rapport with clients or exceeded their expectations, as this role is all about creating lasting relationships.
✨Dress to Impress
As a potential Brand Ambassador, your personal presentation is key. Make sure to dress in a way that reflects the luxury and sophistication of RIMOWA. This shows that you understand the brand's image and are ready to represent it.
✨Stay Updated on Market Trends
Familiarise yourself with current trends in retail and travel. Being knowledgeable about competitors and market dynamics will not only impress your interviewers but also demonstrate your proactive attitude towards the industry.