Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide world-class service and build loyal client relationships at RIMOWA.
- Company: Join RIMOWA, a luxury brand redefining travel with over 120 years of heritage.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be a brand ambassador and make meaningful connections while promoting luxury travel.
- Qualifications: Passion for retail, excellent presentation, and a proactive attitude.
- Other info: Exciting opportunity to work in a vibrant store at Selfridges.
Welcome to RIMOWA, the brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.
At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours!
Acting as a Brand Ambassador this role provides world class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards personal grooming is exemplary, and stock is handled correctly.
Job responsibilities
Brand Ambassador
- Excite and instil passion and pride for the brand
- Embody the brand image for customers and the store team and have an understanding of the brand DNA
- Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times
General Store VM/ Client Management
- Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
- Enhance customer service standards in store to ensure world class service is delivered at all times.
Sales/ Business Monitoring
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
- Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client
- Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
- Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
- Support control and management of stock in line with management directions
- Keep up to date of market trends in the retail industry
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
- Ensure all Company policies and procedures are adhered to.
Profile
- We would like to speak to professionals who are passionate about service, lifestyle and travel destinations
- Passion for retail and sales
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
- Pro-active and positive attitude
- Excellent personal presentation – a Rimowa Brand Ambassador
- Understanding of Retail KPIs
- A fluent level in English is essential and additional languages are an advantage.
#J-18808-Ljbffr
Client Advisor - Rimowa - Selfridges employer: RIMOWA
Contact Detail:
RIMOWA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Rimowa - Selfridges
✨Tip Number 1
Get to know the brand inside out! Dive deep into RIMOWA's history, products, and values. When you walk into that interview, you want to show them you're not just another candidate; you're a passionate advocate for their brand.
✨Tip Number 2
Practice your people skills! As a Client Advisor, building relationships is key. Role-play with friends or family to nail down how you'll engage with clients and make them feel special. Remember, it’s all about creating that world-class service vibe!
✨Tip Number 3
Dress to impress! Make sure your personal grooming and outfit reflect the luxury of RIMOWA. First impressions matter, so show up looking sharp and embodying the brand image right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. It shows you're proactive and genuinely interested in being part of the RIMOWA team. And hey, apply through our website for a smoother process!
We think you need these skills to ace Client Advisor - Rimowa - Selfridges
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through! We want to see how much you love travel and luxury retail, so share your personal experiences and what excites you about RIMOWA.
Tailor Your CV: Make sure your CV is tailored to the role of a Brand Ambassador. Highlight any relevant experience in customer service or sales, and don’t forget to mention your understanding of retail KPIs. We’re looking for candidates who can drive sales while providing top-notch service!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for RIMOWA. Use it to showcase your personality and explain how you embody the brand’s values. Remember, we want to know how you can contribute to our team at Selfridges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the RIMOWA family!
How to prepare for a job interview at RIMOWA
✨Know the Brand Inside Out
Before your interview, dive deep into RIMOWA's history, values, and product offerings. Understanding their commitment to craftsmanship and innovation will help you connect with the brand's ethos and demonstrate your passion for their products.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you built rapport with clients or exceeded their expectations. This will show that you can embody the brand image and deliver world-class service.
✨Dress to Impress
As a potential Brand Ambassador, your personal presentation is key. Make sure to dress in a way that reflects the luxury and sophistication of RIMOWA. Pay attention to grooming and ensure your outfit aligns with the brand's image.
✨Be Ready to Discuss Sales Strategies
Familiarise yourself with retail KPIs and be prepared to discuss how you would drive sales while focusing on client needs. Think about how you can introduce complementary products and maintain client relationships, as this is crucial for maximising profitable sales.
