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- Tasks: Be a Brand Ambassador, providing world-class service and building client relationships.
- Company: Join RIMOWA, a luxury brand redefining travel with over 120 years of heritage.
- Benefits: Full-time role with opportunities for growth in a dynamic retail environment.
- Why this job: Work in luxury retail, connect with clients, and share your passion for travel.
- Qualifications: Passion for service, retail experience, and a proactive attitude are essential.
- Other info: Fluent English required; additional languages are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to RIMOWA, a brand redefining travel since 1898. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality while highlighting the brand’s heritage, craftsmanship and commitment to innovation.
We invite passionate retail professionals to join our team as a Client Advisor. In this role you will act as a Brand Ambassador, providing world‑class service by building and maintaining loyal client relationships to maximise profitable sales. You will ensure personal grooming, housekeeping standards and stock handling meet RIMOWA's exemplary standards.
Responsibilities- Brand Ambassador
- Excite and instil passion and pride for the brand
- Embody the brand image for customers and the store team and have an understanding of the brand DNA
- Lead by example in demonstrating role‑model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times
- General Store VM / Client Management
- Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
- Enhance customer service standards in store to ensure world‑class service is delivered at all times.
- Sales / Business Monitoring
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
- Build and maintain a relationship with them to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client
- Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow‑up with the client
- Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
- Support control and management of stock in line with management directions
- Keep up to date of market trends in the retail industry
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
- Ensure all Company policies and procedures are adhered to.
- Professionals who are passionate about service, lifestyle and travel destinations
- Passion for retail and sales
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
- Pro‑active and positive attitude
- Excellent personal presentation – a Rimowa Brand Ambassador
- Understanding of Retail KPIs
- Fluent level in English is essential and additional languages are an advantage.
Seniority level: Entry level
Employment type: Full‑time
Job function: Retail Luxury Goods and Jewelry
Client Advisor - Rimowa - New Bond Street employer: RIMOWA
Contact Detail:
RIMOWA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Rimowa - New Bond Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into RIMOWA's history, products, and values. This way, you can show your passion and understanding of what makes them unique, which is key for a Client Advisor role.
✨Tip Number 2
Practice your people skills! As a Client Advisor, building relationships is crucial. Role-play with a friend or family member to get comfortable with engaging customers, making recommendations, and handling queries confidently.
✨Tip Number 3
Dress to impress! Since personal presentation is part of the job, make sure you embody the RIMOWA brand image during your interview. Choose an outfit that reflects luxury and professionalism, showing you understand their standards.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Not only does it streamline the process, but it also shows your genuine interest in joining the RIMOWA team. Plus, we’re always on the lookout for passionate retail professionals like you!
We think you need these skills to ace Client Advisor - Rimowa - New Bond Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand and the role shine through. We want to see that you’re genuinely excited about being a part of RIMOWA and how you can contribute to our legacy of luxury and functionality.
Tailor Your CV: Make sure your CV is tailored to highlight your retail experience and customer service skills. We love seeing how your past roles have prepared you to be a fantastic Client Advisor, so don’t hold back on those relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for RIMOWA. Use it to showcase your understanding of our brand DNA and how you embody the qualities of a Brand Ambassador. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at RIMOWA
✨Know the Brand Inside Out
Before your interview, dive deep into RIMOWA's history, values, and product lines. Understanding their commitment to luxury and functionality will help you embody the brand image during your conversation.
✨Showcase Your Passion for Service
As a Client Advisor, your role is all about providing world-class service. Be ready to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to client relationships.
✨Dress to Impress
RIMOWA has high standards for personal grooming and appearance. Make sure you dress in a way that reflects the brand’s luxury image. This not only shows respect for the company but also gives you confidence during the interview.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during your interview, where you might need to demonstrate how you would interact with clients. Practice scenarios where you build rapport and suggest products, as this will highlight your sales skills and customer service approach.