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For Companies At a Glance
- Tasks: Be a brand ambassador, delivering world-class service and building client relationships.
- Company: Join RIMOWA, a luxury brand known for its quality and style.
- Benefits: Gain valuable retail experience in a dynamic environment with a focus on personal growth.
- Why this job: Show your passion for retail while representing a prestigious brand and connecting with clients.
- Qualifications: Retail enthusiasm, target-driven mindset, and excellent personal presentation.
- Other info: This is a 1-year maternity cover role with opportunities to learn and grow.
The predicted salary is between 30000 - 40000 £ per year.
Acting as a Brand Ambassador, this role provides world‑class service by building and maintaining loyal clients to maximize profitable sales. Ensuring that housekeeping standards, personal grooming is exemplary, and stock is handled correctly. This is a 1 year Fixed Term Contract for maternity cover.
Responsibilities
- Excite and instil passion and pride for the brand
- Embody the brand image for customers and the store team and have an understanding of the brand DNA
- Lead by example in demonstrating role model behaviour that is representative of the brand and adhering to the dress codes and appearance guidelines at all times
- Maintain store standards that reflect and adhere to the visual merchandising guidelines promoting the brand image at all times
- Enhance customer service standards in store to ensure world class service is delivered at all times
- Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
- Build and maintain a relationship with clients to assist in selecting the right products for them whilst developing a good rapport and offering suitable advice
- Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
- Process the sale in a confident and professional manner whilst maintaining the relationship with the client
- Gather and collate the client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client
- Actively drive your product knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and searching out relevant information on products and be familiar with the competition
- Support control and management of stock in line with management directions
- Keep up to date of market trends in the retail industry
- Assist with special requests, which include but are not limited to repairs, special orders, returns, etc
- Ensure all Company policies and procedures are adhered to
Qualifications
- Passion for retail and sales
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
- Pro‑active and positive attitude
- Excellent personal presentation – a Rimowa Brand Ambassador
- Understanding of Retail KPIs
- A fluent level in English is essential and additional languages are an advantage
Client Advisor Maternity Cover (Mandarin Speaking) - Rimowa - New Bond Street employer: RIMOWA
Contact Detail:
RIMOWA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Maternity Cover (Mandarin Speaking) - Rimowa - New Bond Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into RIMOWA's history, values, and products. This way, you can show your passion and understanding of the brand, which is key to impressing them.
✨Tip Number 2
Practice your people skills! As a Client Advisor, building relationships is crucial. Role-play with friends or family to enhance your communication skills and ensure you can engage clients confidently.
✨Tip Number 3
Dress to impress! Since personal grooming and appearance are vital for this role, make sure you showcase your best self during interviews. Think of it as your first chance to embody the brand image.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit it online. It shows initiative and makes it easier for us to connect with you about the role.
We think you need these skills to ace Client Advisor Maternity Cover (Mandarin Speaking) - Rimowa - New Bond Street
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Rimowa shine through! We want to see how you embody the brand's values and how you can excite others about our products.
Tailor Your Experience: Make sure to highlight any relevant experience in retail or client management. We love seeing how your past roles have prepared you to deliver that world-class service we pride ourselves on.
Be Professional Yet Personal: While we appreciate a polished application, don’t forget to inject a bit of your personality! Show us how you build relationships with clients and maintain that personal touch in your communication.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at RIMOWA
✨Know the Brand Inside Out
Before your interview, dive deep into RIMOWA's history, values, and product lines. Understanding the brand DNA will help you embody the brand image during the interview and show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you built relationships with clients or exceeded their expectations, as this aligns perfectly with the role of a Brand Ambassador.
✨Dress to Impress
As a potential Brand Ambassador, your personal presentation is key. Make sure to dress smartly and in line with RIMOWA's style. This not only shows respect for the brand but also demonstrates your understanding of their appearance guidelines.
✨Be Ready to Discuss Sales Strategies
Brush up on your knowledge of retail KPIs and be prepared to discuss how you would drive sales while maintaining a focus on client needs. Think about how you can introduce complementary products and enhance the overall shopping experience.