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- Tasks: Lead client onboarding projects and ensure successful, on-time completion.
- Company: Join Rimini Street, a global leader in enterprise software support.
- Benefits: Competitive pay, bonuses, remote work, and growth opportunities.
- Other info: Dynamic, inclusive culture with a focus on innovation and community impact.
- Why this job: Make a real impact while working with extraordinary professionals.
- Qualifications: 3-5 years in project management, strong communication skills, and ERP experience.
The predicted salary is between 60000 - 75000 £ per year.
About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.
Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking an Onboarding Project Manager (OPM). Qualified candidates can work remotely in the UK.
Position Summary
Reporting to the Manager, Global Client Onboarding (GCO), the Onboarding Project Manager (OPM) is responsible for assuring the successful onboarding of Rimini Street’s clients across all supported product lines. The OPM is responsible for leading the successful on-time completion of the client onboarding project plan. Key tasks include developing the Onboarding Project plan, establishing client and Rimini Street project roles and responsibilities, identifying project risk areas, creating risk mitigation plans and managing all escalations related to these accounts. The OPM will manage all executive, onsite meetings and project reporting with the client and the Rimini Street internal management teams. The OPM needs to have excellent communication with client executives and the project teams. The OPM is also expected to contribute to client onboarding projects, improvements and innovations and will be a trusted advisor in the region for anything related to the transition of clients to Rimini Street.
Essential Duties & Responsibilities
- Responsible for successful, on-time completion of client onboarding projects
- Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables.
- Develops and drives onboarding project risk mitigation and leads to all escalations related to these projects
- Provide pre-sales client onboarding assistance for the sales organization
- Ensures onboarding tasks are performed in accordance with the defined ISO processes
- Maintain up-to-date project information in Smartsheet, Salesforce.com and other Internal systems
- Manage client communications and escalations with Rimini Street and Client Executives during the onboarding process - Provide detailed and timely status reporting to internal management teams.
- Assure excellent client satisfaction with entire onboarding process.
- Secure client reference ability at conclusion of the onboarding.
- Identify and propose onboarding innovations and improvement opportunities
- 10% Travel is possible
Education & Certification
- Bachelor and/or master’s degree in business, Finance, Computer Science or related field, or equivalent experience
- Project Management certification or equivalent - desired
- SAP or Oracle Implementation and/or technical certifications - desired
Experience
- 3-5+ years consulting or project management experience working with SAP or Oracle enterprise applications or Oracle Database, including strong client management or sales experience
- 2+ years ERP application implementation and/or upgrade project management experience
- 2+ years of client communication and relationship management experience
- Extensive experience in project management, including knowledge of project management tools, techniques, methodologies
- Technical consulting background preferred
- Proficiency in spoken and written French is required
Skills
- C-Level communication
- Project management
- Escalation management
- Negotiation and Objection-Handling skills
- Strong analytical and problem-solving skills
- Ability to successfully execute the Onboarding Project Plan with successful results
- Excellent organizational, communication, interpersonal, relationship building skills
- Ability to work well in a cross-functional, matrix management environment
- Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint
- Strong analytical and problem-solving skills
- Excellent organizational, communication, interpersonal, relationship building skills
Location
Remote - UK
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company - We dream big and innovate boldly.
- Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol RMNI since October 2017
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
- Over 2,000 team members in 23 countries
- US and international recognition for industry leadership and philanthropic efforts.
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com
Onboarding Project Manager employer: Rimini Street
Contact Detail:
Rimini Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Onboarding Project Manager role. You never know who might have the inside scoop on openings at Rimini Street or similar companies.
✨Tip Number 2
Prepare for interviews by researching Rimini Street and its services. Understand their client onboarding process and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your communication skills! As an OPM, you'll need to impress client executives. Role-play common interview questions with a friend or use online resources to refine your pitch and ensure you come across as confident and knowledgeable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Rimini Street team. Let's get you that job!
We think you need these skills to ace Onboarding Project Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Onboarding Project Manager role. Highlight your relevant experience with SAP or Oracle, and showcase how your skills align with Rimini Street's mission and values.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, emphasise your communication abilities. Use clear, concise language in your application to demonstrate that you can effectively convey information to both clients and internal teams.
Highlight Project Management Experience: Detail your project management experience, especially in onboarding or consulting roles. Mention any specific tools you've used, like MS Project or Salesforce, to show you're familiar with the necessary technologies.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and shows your enthusiasm for joining the Rimini Street team!
How to prepare for a job interview at Rimini Street
✨Know the Company Inside Out
Before your interview, dive deep into Rimini Street's mission, values, and services. Understanding their focus on enterprise software support and innovative solutions will help you align your answers with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Project Management Skills
Prepare to discuss specific examples from your past experiences that highlight your project management expertise. Be ready to explain how you've successfully led onboarding projects, managed risks, and ensured client satisfaction, as these are key responsibilities for the Onboarding Project Manager.
✨Communicate Like a Pro
Since the role requires excellent communication with client executives, practice articulating your thoughts clearly and confidently. Use examples that showcase your ability to handle escalations and negotiate effectively, as this will be crucial in demonstrating your fit for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the onboarding process and how Rimini Street measures success. This not only shows your enthusiasm for the role but also gives you valuable insights into the company's expectations and culture, helping you assess if it's the right fit for you.