Sr. Support Engineer, VMware in London

The role of the Sr. Support Engineer, VMware is to provide exceptional remote‑based support for mission‑critical VMware components as part of our global VMware Services support team. The candidate must be able to work in UK business hours.

Essential Duties And Responsibilities

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues.
• Provide hands‑on assistance to end users via remote client connectivity or collaborative web meeting.
• Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high‑quality customer experience.
• Replicate reported issues as needed for troubleshooting.
• Provide new or modified configuration to resolve incidents.
• Advise end users on application functionality and capabilities.
• Recommend changes to client training based on incident volumes and trends.
• Create scripts to identify, analyze and correct data issues.
• Thoroughly document remediation, test results, and approvals.
• Be a pro‑active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
• Collaborate with team members in a virtual team environment to extend field experience to different client situations.
• Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.

Experience

• 10+ years of VMware experience across the VMware technology footprint.
• Deep exposure to NSX‑T and AVI Load Balancer within vSphere 7, 8 and VCF environments.
• Design, manage and troubleshoot logical switching, routing and firewalling.
• Implement, maintain and troubleshoot security policies.
• Integrate NSX‑T with Cisco Leaf/Spine networks, OSPF and BGP networking.
• Troubleshoot NSX‑T issues to an advanced level.
• Identify performance bottlenecks and optimize NSX‑T.
• Plan, implement and troubleshoot NSX‑T upgrades.
• Exposure to integration with logging and monitoring tools such as Log Insight and vROPS would be beneficial.
• Experience of NSX‑T within a containerized environment (Tanzu/TKG).
• Experience with NSX‑T Federation.
• Experience with automated network deployment/configuration.
• Experience with NSX‑V.
• Knowledge of any of the following products is also beneficial: vSphere, vSAN, Aria Suite, SRM, Dell VxRail, VCF and Horizon View.
• Expertise with VMware including full life‑cycle implementation experience, configuration, and administration of VMware.
• Knowledge of VMware maintenance/patching mechanics and VMware architecture.
• Demonstrable history solving complex problems across multiple components.
• Work closely with client VMware SMEs and Management.

Skills

• Superb trouble‑shooting skills and tenacity in problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality.
• Excellent English communication skills – verbal & written are required.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Ability to work calmly and professionally in high pressure situations.
• The ability to work remotely from a home‑based office in a virtual environment.

Desired Qualifications

The best candidates will have knowledge of multiple VMware components across multiple releases including proficiency with VMware component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.

Education

Bachelor’s Degree in computer science or related field or equivalent experience. Current or recent network related certifications (CCNP/VCP‑DCV).

Language

Fluent English.

Location

Remote – UK.

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.