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For Companies At a Glance
- Tasks: Manage client relationships and drive success through innovative solutions and strategic partnerships.
- Company: Join Rimini Street, a leading global provider of enterprise software support.
- Benefits: Competitive salary, bonuses, remote work, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced tech environment with extraordinary professionals.
- Qualifications: 10+ years in consultative sales or account management, with strong leadership skills.
- Other info: Be part of a diverse team committed to innovation and community impact.
The predicted salary is between 36000 - 60000 £ per year.
About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.
The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.
We are actively seeking a Client Success Director. The role will report directly to the VP, Client Success. Qualified candidates can work remotely in the UK.
Position Summary
We are seeking an experienced Client Success Director who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Success Director or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients.
As a Client Success Director with Rimini Street, Inc., you’ll be managing a large portfolio of named clients – driving client lifecycle – leading to adoption, retention, cross-sell, advocacy, and client satisfaction across your portfolio.
Essential Duties & Responsibilities
- Focus on Retention, Cross-Sell, Client Advocacy & developing the business value-prop through RSI services offerings.
- Deliver and communicate ROI throughout the client lifecycle.
- Build C-level and executive relationships, establishing trusted advisor status.
- Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI.
- Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy.
- Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy).
- Create awareness and demand for Rimini Street products and services.
- Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions.
- Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution.
- Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications.
- Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc.
- Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms.
- Quarterback the team and coordinate across executive leadership, sales, service delivery, marketing, etc.
Additional Duties & Responsibilities
- Monitor client consumption of Rimini Street services with the support of standard dashboards.
- Maintain up-to-date client information in Salesforce.com and other systems.
- Provide detailed and timely status reporting to all management as requested.
- Assure client communications and escalations are performed on time, sufficiently and accurately.
Experience
- 10+ years’ experience in Consultative Sales, Account Management, or Business Development.
- Specific Industry expertise.
- Knowledge of the enterprise software industry.
- Specific experience with Oracle, SAP and/or Salesforce preferable.
- Experience dealing with CXO’s.
- Experience in managing a portfolio of clients in different industries.
- Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc.
- Experience in renewing and/or negotiating client support contracts.
- Experience in working with complex, multi-divisional, multi-geographical clients.
- Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.).
Qualifications & Skills
- Impressive executive presence and communication abilities.
- Demonstrated ability to provide proactive account management to a large portfolio of clients.
- Exceptional leadership, time management, facilitation, and organizational skills.
- Bias for action.
- Passion for technology and for being a part of a fast-growing technology company.
- Proven analytical and problem-solving abilities.
- Proven experience with Social and Digital selling techniques.
- Ability to create structure and prioritize tasks to best manage different situations.
- Strong documentation skills.
- MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc.
Location
Remote - UK
Why Rimini Street?
We are looking for talented, passionate people to help us build our future. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
- Company - We dream big and innovate boldly.
- Colleagues - We work with extraordinary people who create a culture of mutual respect and collaboration.
- Clients - We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
- Community - We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.
Accelerating Company Growth
- Nasdaq-listed under ticker symbol since October 2017.
- Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies.
- Over 2,000 team members in 23 countries.
- US and international recognition for industry leadership and philanthropic efforts.
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.
Client Success Director in Caernarfon employer: Rimini Street
Contact Detail:
Rimini Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Director in Caernarfon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Success Director role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, share your insights on client success strategies and how you've driven results in the past. This will help you stand out as a knowledgeable candidate who can bring real value to their team.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to companies you admire, like Rimini Street, and express your interest in working with them. A little initiative can go a long way in making a lasting impression.
✨Tip Number 4
Utilise social media to your advantage! Share relevant content, engage with industry leaders, and showcase your passion for client success. This not only builds your personal brand but also keeps you on the radar of hiring managers looking for someone just like you.
We think you need these skills to ace Client Success Director in Caernarfon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Director role. Highlight your experience in consultative sales and account management, and show how your skills align with Rimini Street's mission and values.
Showcase Your Passion: Let your enthusiasm for client success shine through! Share examples of how you've built strong relationships and delivered value to clients in previous roles. We love candidates who are genuinely passionate about helping others succeed.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities of the Client Success Director position. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Rimini Street
✨Know Your Client Success Metrics
Before the interview, brush up on key performance indicators related to client success. Understand how to communicate ROI effectively and be ready to discuss specific examples of how you've driven retention and cross-sell opportunities in your previous roles.
✨Build Relationships with C-Level Executives
Since this role involves managing relationships with high-level executives, prepare to share your experiences in building trust and rapport with C-suite clients. Think of specific strategies you’ve used to establish yourself as a trusted advisor.
✨Showcase Your Problem-Solving Skills
Be ready to discuss challenges you've faced in client management and how you overcame them. Highlight your analytical abilities and provide concrete examples of how you've identified issues and implemented solutions that benefited both the client and your organisation.
✨Familiarise Yourself with Rimini Street's Offerings
Research Rimini Street’s services and understand their unique value propositions. Be prepared to discuss how you can leverage these offerings to enhance client satisfaction and drive business growth, showing that you’re not just interested in the role but also in the company’s mission.
